- We couldn't stay in our caravan and choose to rent an apartment near by. The caravan was situated close to a snack bar which meant when we were sitting outside all we could smell was burgers and pizza's. Also the caravan was an older model, the curtains were stained, there was a musty smell throughout which didn't go away when we opened the windows to try and let air in. The fridge had a layer of grease around the handle.
We left early in the morning so didn't have a chance to speak to the couriers and when we returned on another couple of occasion the courier station was closed.
Ca'savio was a complete disappointment and an expensive waste of money. There's simply no excuse for the caravans not being clean. there were also rips in the floor lino and the fridge didn't have a shelf to stand bottles up in.
Published on: 20 July 2017
Thank you for your feedback. We’re most concerned to read about the condition of the accommodation allocated to you on this occasion and the huge disappointment it caused. We comprehensively train our couriers to clean and maintain the standard of our mobile homes and its inventory and so it’s really frustrating to hear that your experience fell beneath the standard we work hard to achieve. Your comments have been shared with the onsite team and will contribute greatly towards our continual improvement and development programme. We hope we have a future opportunity to redeem ourselves and welcome you back on a Eurocamp holiday to prove to you the quality of our holidays.
Thanks again for your feedback, Customer Care Team