- Very disappointed food was rubbish couldn't get anywhere due to hills and did say my farther was in a wheelchair I've just received an email saying I did not merino it which is false other wise how did Karen book the boat from Dover to calia for 2 dogs and 3 adults which 1 is disabled and can't do stairs and needs a lift I also had to move myself and everyone 3 times I don't believe the email I received from your company and the excuses made very disappointed and I would like to take this further
Published on: 26 September 2016
Thank you for your feedback. We want all of our customers to have the most enjoyable holiday with us and so we’re sorry to learn that this was not the case on this occasion. We understand that our team are looking into the issues you have kindly raised with us and are currently awaiting to hear back from you. We’ll certainly pass on your further comments and our team with be in touch with you shortly.
Customer Care Team.