- I have nothing but praise for the park and accommodation- it was great and we loved it. The Eurocamp Reps/Couriers however are another matter.
We found there to be a lack of actual management presence from Eurocamp, instead the reps/couriers were made up of kids who lacked any kind of knowledge, awareness, or even basic interest in the welfare of their customers. We had no-one with any sense to consult with and were just given keys to our accommodation and no information upon checking in.
On one evening we went to the onsite bar to watch a live band, however the experience was ruined by the table next to us who were all reps/couriers, who were chain smoking, drunk, and using foul language and heckling the band. All in front of our 3 year old daughter and other children. They were simply revolting.
We hired a bike for our daughter and the courier assured us he would deliver it the next morning to our Aspect accommodation. Needless to say he did not, and when we went to him, he had given all the bikes away. Not impressed.
I overheard a courier who was looking after kids as part of the kids club service, being rude and unfriendly to a child. I don't know her name, she was tall, skinny, blonde and Irish. I'm more than happy to use onsite kids clubs, we do so frequently on holiday, but this experience convinced me to never use a Eurocamp kids club in the future.
I expected more from Eurocamp and was left feeling very disappointed by the people they employed to represent them and to look after their customers.
Published on: 30 July 2016