Help and Information

Accommodation information

Are there duvets in the accommodation?
Duvets are not provided but pillows and blankets are included in all accommodation. However, you can book linen as an additional extra on most parcs. Prices are quoted on the "Extras" page as part of the booking process. More details here

Are towels included in the linen pack?
Yes, 1 towel per single pack, 2 per double pack as well as sheets and pillow cases

What type of bedding do I need for the convertible beds in the mobiles?
The sofa bed converts into a double bed so double bedding is advised

Will a cot fit in one of the bedrooms in mobile homes?
It will fit in the 2nd or 3rd bedroom in all of the following models: 2 bedroom Comfort, Sunlight, and 3 bedroom Classic, Superior, Sunlight and Premier. In accommodation where this is not possible the living area will have to be used. There is a detachable side rail for a bed in some models of mobiles - see our main brochure for more details

What is included in a Welcome Pack and how much is it?
For just £6.75, you can now pre-book a Welcome Pack which will be ready and waiting in your accommodation - ideal to help you settle in on your arrival. Pack contains: - bottle of red wine, 2 small bottles of water (50cl), two cartons of fruit juice, tea and coffee sachets, sugar and whitener, salt and pepper sachets, small washing up liquid bottle, scourer, tea towel, dishcloth, matches, bin liner, hand soap and a toilet roll. More details can be found here

Is air conditioning in every room in the mobile homes?
Air conditioning is situated in the main living space of holiday homes where booked (on selected sites and accommodation only)(supplement of £1-£5 per night on selected sites and accommodation only).

What equipment is provided in my accommodation?
A detailed inventory can be found in our European Guide which you will be sent in your travel pack. Alternatively check our accommodation pages.

Can I use electrical appliances in a tent?
In tent accommodation there will always be a spare continental plug socket available however due to the variable nature of power supply on parcs these should only be used for low power items e.g. phone chargers and never for heat generating elements. In mobile home accommodation a large number have continental plug sockets. We recommend that you take an adaptor with you if staying in mobile home or tent accommodation.

When can I get into my accommodation?
Accommodation will be ready from 3pm. On most parcs, if you arrive before 3pm, you cannot go into your accommodation but can make use of parc facilities. You must vacate your accommodation by 10am on your day of departure although you can still use the parc facilities, including the shower blocks, for the rest of the day.

Can friends & family join us for part of our stay?
As long as accommodation & site restrictions are adhered to, other people can join you for £9 per person per night. You must notify us of all amendments before departure.

Is air conditioning in every room in the mobile homes?
Air conditioning is situated in the main living area of holiday homes where pre-booked (on selected parcs and in selected accommodation only)

Do I need to take a plug adaptor?
Most of our Holiday Homes are fitted with the UK style 3 pin plug. Our tents have the two pin European sockets. These are suitable for equipment such as a CD player, but not for any appliance containing a heating element, such as a hair dryer or a toaster. An adaptor would be needed to use the electrical sockets in the shower blocks for your hair dryer, shaver or to use your iron in the ironing room