Help and Information

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Essential booking information

Essential booking information

 

Health and Safety

We recommend you obtain an EHIC (European Health Insurance Card), which will provide healthcare through the public system in the EU and Switzerland. Apply on-line at www.ehic.org.uk or at your local Post Office (UK) or www.ehic.ie or your local Health Office (Ireland). You are advised to obtain the new EHIC, which replaced the E111 on 1st January 2006 (E111 no loinger valid). It is not a substitute for health insurance.

The Foreign and Commonwealth Travel Advice Unit may have issued information about your chosen destination. Please check by visiting www.fco.gov.uk/knowbeforeyougo.

Dog Allergies

If you suffer from a dog allergy, please let us know before booking so that we can ensure you can be allocated accommodation where we do not allow dogs.

Passports

You will require a full 10 year passport to travel abroad which needs to be valid for your holiday duration plus 6 months. You can obtain an application form from the Post Office, the Passport Office or from the Garda (Eire only), who must witness the application.

It is no longer possible to include or add children to a British or Irish passport. All children (including babies) who are not already included on a valid 10 year passport will need to hold their own passport if they are to travel abroad. Children who are already included on an existing passport may continue to travel with the passport holder until the child reaches the age of 16 when the passport on which the child is included expires, or the passport on which the child is included is submitted for amendment. However, if you are the holder of a joint passport (with your spouse) which is still valid please note your spouse cannot use the passport to travel without you. Holders of non-EEC passports require a visa for France. Visas can take up to 6 weeks to obtain from the French Consulate.

Travel authorisation to the USA

British citizens can enter the USA without a visa as long as certain requirements are met which conform to the Visa Waiver Program (VWP). Since January 2009, travellers to the United States MUST apply for authorisation to travel to the US under the Visa Waiver scheme PRIOR to booking a holiday. British citizens can do this by going to the ESTA (Electronic System for Travel Authorisation) website https://esta.cbp.dhs.gov/. You will need your passport at the time of applying. The authorisation is then valid for 2 years. The main requirement is that each individual traveller must have a machine readable or biometric passport.

All UK passports issued after 26/10/05 that contain a digital photograph meet these requirements, as long as other conditions are met (see below). Nationals from the following European countries also qualify for the VWP: Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal, Republic of Ireland, Slovenia, Spain, Sweden and Switzerland.

Other VWP conditions - entry into the USA is always at the discretion of the duty immigration officers and we can bear no responsibility if a customer is refused entry or refused a USA visa even if the guidelines have been followed.

For all visa applications and enquiries, please visit the American Embassy website at http://www.usembassy.org.uk/. Applications normally require passports and completed information at least 6 weeks prior to departure date.

Please click, download and read the following information about the Electronic System for Travel Authorization (ESTA) carefully.

Weather

Temperatures and hours of sunshine shown on the regional introduction pages are average daily maximum temperatures provided by The Meteorological Office in Bracknell, Berkshire. These are based on their 2008 analysis and are given as a guide only.

Data Protection Policy

Your booking: In order to process your booking we need to collect certain information from you, including (where applicable) name, address, age of party members, credit/debit card or other payment details, mobile phone numbers and any other special requirements which may affect your arrangements.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. Where necessary, such companies may be outside the European Economic Area (EEA). In making this booking you consent to the information being passed on to relevant organisations. The information may also be provided to security or credit checking companies, public authorities such as customer/immigration if required by them, or as requested by law. Under the 1998 Data Protection Act your data controller is: Greenbank Holidays Ltd.

We will hold your information, where collected by us, and may use it to inform you of offers in the future or to send you brochures. If you do not wish to recieve such approaches or would like to see a copy of the information held by us, please contact us in writing.

Driving Licences

Drivers with old style green UK licences are advised to take an international driving permit for Spain or Italy (contact the DVLA for more information).

Party Leader Minimum Age

The minimum age for a party leader is 18 years at the time of booking the holiday.

Groups under 25

We will not accept bookings from single sex groups or parties of young people under the age of 25.

Travel Packs for Non-European Customers

There is an additional charge of £20, although this will be waived if you provide a UK address to which we can send your Travel Pack.

Smoking

All our accommodation is non-smoking. An ashtray is provided for external use.

Flexibility

With Eurocamp you have total flexibility to create your own holiday. You can go any day you choose, for as long as you choose. Tell us which crossing you would like and when you would like to travel and we'll do it all for you, subject to availability. During periods when availability is limited, we may ask you to adjust your itinerary a little to fit exactly the space we have available to help us fill our accommodation effectively.

 

General Information - Parc Specific

 

Lifeguards

Not all parcs have lifeguards on duty and those that do may only be on parc in July and August, or for a limited time during the day. We strongly advise you supervise your children at all times when they are using swimming pools and waterchutes. For your own safety we ask that you adhere to the swimming pool regulations.

Local activities

Some on parc and all ‘Nearby’ local activities and outdoor pursuits shown in the parc description are run by local companies and operators. Eurocamp have no involvement in these activities and are simply taking the opportunity to highlight activities that may be of interest to you.  Please check your insurance documents to ensure you are adequately covered.

Pitches (does not apply to UK or USA sites)

Read the parc descriptions carefully to get an idea of the amount of shade, terrain and individual pitch sizes, as these vary. Italian parcs tend to have smaller pitches with a different style of layout with mobile homes pitched end to end, seating areas to the front. Spanish parcs also tend to have smaller pitches.

Size of party and additional people joining on holiday

A number of our parcs restrict the total party size to six persons. If you are taking a larger party please check the parc description. We limit the party size of our mobile homes for your own comfort. You need to notify us before departure if additional people intend to join you for part of your holiday. The parc and party restictions apply and an additional cost of £9.00 will be taken per adult per night.

Swimming pools

Parc owners may decide not to open swimming pools between the parc contracted opening dates shown in the parc facility section. They are generally open in May but may open only if demand is sufficient. On-parc pools are free to Eurocamp customers unless otherwise specified and are not usually heated.

Swimwear (does not apply to UK & USA campsites)

Many parc owners have banned swim shorts, bermudas and cut-off jeans in the pools for hygiene reasons. To be safe please pack conventional swimwear. Local law requires the wearing of bathing caps on Italian and Spanish parcs. These can be purchased on the parc.

Adjacent accommodation

We regret we cannot guarantee special requests including adjacent accommodation. You may make a request at the time of booking and we will notify our couriers at the parc. Our couriers may be able to meet your request, depending on the way in which our accommodation is located on the parc and the departure pattern of preceding customers. Adjacent accommodation is not available on every parc.

Arrival on parc

Your accommodation is available from 3pm, so please plan your holiday to arrive on parc between 3pm and 8pm. Particularly in Italy you may find that parc barriers are lowered between 12 - 3pm for siesta. If you arrive after 8pm our reception will be closed but our couriers will still be on-parc. Most parcs close their gates between 10pm and 8am, so if you arrive later or leave earlier you may have to leave your car outside and enter and depart on foot.

Barbecues

Parc owners/local authorities may impose restrictions/bans on the use of barbecues - particularly at times of high fire risk. Charcoal is not provided.

Parc charges

Many activities are free but you normally pay for use of parc amenities such as tennis, mini-golf, sauna, solarium, pedalos, bicycle hire and pony rides for example. There may be a charge for other facilities on some parcs. There is usually a charge for washing and drying machines. Irons can be borrowed free of charge from the Eurocamp reception (except UK and USA campsites).

Parc facilities

Parc owners may decide not to open all facilities between the parc contracted opening dates shown in the parc facility section (ie swimming pool, shop, bars and restaurants) subject to weather, demand, time of the year or local regulations. As we do not own the parcs, such events are regrettably beyond our control.

Parc official ratings

We show the official rating (where one exists) in the parc description. In France, Italy and Portugal there are star ratings (4 star is the highest category). In Spain parcs are classed as luxury or 1st to 3rd category. There are no official ratings in Austria, Holland, Luxembourg and Switzerland. Please note official ratings reflect only the ratio of facilities to pitches, not the location or maintenance. There are parcs with lower official ratings which are still excellent, and remember our aim is to only feature parcs where standards are guaranteed to be acceptable to our customers.

Parc rules

We ask all our customers to comply with parc rules established for the comfort of all customers (see our booking conditions). Most parcs impose a rule of silence after 10.30pm. It should be noted that even the quietest parcs can become busy and lively in high season.

Parc safety

For the well-being of all, each parc will require customers to follow basic safety guidelines whilst on-parc. We ask that you observe speed limits, and that all members of your party are alert for cars and bikes. Please accompany all children to the beach and swimming pool, and ensure they wear armbands/floats if required. All customers should follow the rules on diving, jumping and use of waterchutes and waterslides and not run on the pool-side. Only one person at a time should travel down each lane of a waterslide or waterchute and only travel feet first. Most parcs operate security systems which may require payment of a refundable deposit or a wrist band or entry pass to the parc and/or pool.

Car parking on parcs

Normally you can park your car next to your accommodation (unless otherwise stated in the parc description). If your family takes two cars it is unlikely that you will be able to park both cars on your pitch. The second car usually has to be left in the car park. Some parcs refuse two cars, while other parcs make a charge when you arrive. Please check at time of booking.

Children's clubs - Fun Station, Energy and Base

Please note that attendance at our children's clubs is subject to availability. We limit the number of children that can attend each club for health and safety reasons - ask your courier on arrival for details to avoid disappointment. Our Fun Station, Energy and Base couriers are specialist employees and in the event of illness may be hard to replace immediately. Children aged 4 - 12 will get most enjoyment from the Fun Station tailored to their age range where available (4+, 7+, Energy 10+ where available), but we can be flexible to allow for levels of maturity, personal preferences, or friends and siblings wanting to be together where attendance numbers permit.

Cots

The travel cots we supply fit into the 2nd or 3rd bedroom in the 2 bedroom Comfort and Sunlight, 3 bedroom Classic, Superior, Sunlight and Premier. In accommodation where this is not possible the living area will have to be used. Please note, in some mobile homes, the single bed can be stored under the other single bed creating space for a travel cot. Also, in some other mobile homes, there is a detachable side rail for one of the single beds in the twin bedroom (the height of the rail is 2ft above the mattress), the mattress and the bed rails do not comply with UK cot regulations. It is not possible to book or request either of these options so if you want to guarantee that a cot will fit into a bedroom, then you must book either a 2 bedroom Comfort or Sunlight, 3 bedroom Classic, Superior, Sunlight or Premier.

Disabled customers

Some of our parcs are suitable for disabled customers. Please check at time of booking.

Siesta time

Further south it is often customary to take an afternoon 'siesta' so keeping things quiet during late afternoon is appreciated. A few parcs may close swimming pools at this time.

What to take

Tents and mobile homes are fully equipped. You will be able to view a full itinerary on your holiday file before you travel. All you need to bring is your own bedding, unless you wish to hire linen from Eurocamp in advance. Blankets and pillows are provided in all accommodation. Please also remember to bring your torch as the lighting on parcs at night may vary, as well as a European or worldwide plug adaptor.

Travelling in Holland

All persons from the age of 14 are required to show a valid identity document if stopped by the police or other law enforcement authorities on request. Passports or photo driving licences are the only acceptable forms of ID. A child aged 14-16 years on a parent's passport is not considered a valid identity document and as such will be required to have his or her own.

 

Essential Information - Apartment Resorts Specific

 

 

Accommodation classification

Where this information is available the official star rating is shown. Official ratings are usually based on 'technical' specifications rather than quality levels. Our more subjective 'sun' ratings are based on the level and comfort of the apartments and the location and facilities of the resort. The maximum 'sun' rating is 4 'suns'.

Arrivals and departures

Arrival time in apartments is between 5 - 8pm. You should normally vacate your apartment by 10am on the day of your departure.

Bed linen and towels

These are included in the price of all apartment holidays.

Cots and high chairs

These must be requested at the time of booking, or their availability cannot be guaranted. At Pierre et Vacances resorts the cost of renting these items is £10 per stay. At other resorts charges vary.

Equipment

Please note that apartments are not normally supplied with 'British' items such as kettles or mugs although you will need to bring continental plugs/adaptors. Ovens are generally 'mini-ovens' and are often placed on high shelves.

Overseas representatives

No courier service is provided on our apartment holidays. If you require any help in resort, reception will be able to provide any assistance necessary - English spoken.

Parking

Parking is frequently payable in resort and if so the cost is indicated. Due to the 'car free' nature of most of the resorts it will not normally be possible to park adjacent to your apartment.

Security deposit

On arrival in resort you will be asked to pay a refundable security deposit. This will normally be returned to you on your departure, provided there have been no breakages in your apartment. The amount of the deposit varies between €180 - €300. The deposit can be paid in local currency or in most cases by credit card.

N.B. - No sterling, cheques or Maestro

Tourist tax

This is levied in most holiday areas and is not included in the price of apartment holidays. The tax is normally between €0.60 - €0.90 per day and should be paid directly to the resort.