Help and Information

Parc queries

Where can I find up to date information on the holiday parc?
View the individual parc pages for more detailed information. Your local guide, distributed in your Travel Pack or uploaded to your holiday file will also provide lots of parc information.

What happens if I arrive late on parc and do I need to inform you?
You should plan to arrive by 8pm. If you arrive after 10pm, you may need to leave your vehicle at the entrance and walk to your accommodation as most parcs have access restrictions after that time. Please call the courier in advance (parc phone number will be in the Local Guide) to advise them of your arrival time. It may be easier to pack an overnight bag to save carrying your luggage to your accommodation on foot. Also, as the shop will normally be closed then, you may choose to order a Welcome Pack that includes essentials such as tea, coffee, sugar, matches and toilet roll.

Can my child join a children's club they are too old/young for?
If you have a child that would prefer to be with their sibling and is close to the entry age of the club, then subject to availability and suitability of the activities, this shouldn't be a problem. Children under 4 yrs cannot attend children's clubs but may use the Mini Fun Station or Tumble Tots services if available. Please speak to the couriers.

Can I book the children's clubs in advance?
All clubs operate on a first-come-first-served basis and cannot be booked in advance. On arrival at your parc, please liaise with the children's courier who will advise on availability.

What time do the children's club sessions run from?
There will normally be a morning and an afternoon session lasting approximately 2½ hours every day apart from Tuesdays, exact times arranged by the couriers. Base also runs off-parc activities and evening sessions.

Can I arrange for my child to stay longer at the sessions?
All children must be collected at the appointed time. Children are signed in and out so a responsible adult must be present at this time (children 10 years and over can sign themselves in and out of sessions provided this had been agreed by the parent).

What type of activities take place in the children's clubs?
Fun Station and Energy activities include nature trails, treasure hunts, picnic days, team games e.g, rounders & volleyball, sports coaching, mini olympics, arts & crafts and dance & drama. We also offer some family sessions for everyone to enjoy together and children’s choice sessions where the children decide what they would like to do.