If you have any reason to complain, you must complain as soon as possible to the relevant person (for example, the courier or resort management) who will do everything reasonably possible to resolve the problem. If you are not satisfied with how your complaint was dealt with, please write to our Customer Relations Department within 28 days of returning home.
If you fail to do so within this period, it may affect us investigating the points you raise fully and therefore affect the amount of compensation you may be entitled to. The address to send your complaint to is: Customer Relations, Eurocamp, Hartford Manor, Greenbank Lane, Northwich, Cheshire CW8 1HW.
We aim to resolve all complaints ourselves, but if this is not possible all complaints arising out of a holiday booked through Greenbank Holidays Ltd can be considered under a scheme devised by ABTA and administered by the Chartered Institute of Arbitrators. To take advantage of this scheme you must contact the Chartered Institute of Arbitrators within 9 months of returning from your holiday. It does not apply to claims over £25,000 in total or £5,000 per person, or to claims mainly about illness or injury. Alternatively, you can consider AITO’s Independent Dispute Settlement Service scheme. This scheme does not apply to claims of over £10,000 in total or £2,500 per person, or to claims mainly about illness or injury. Details of these schemes are available on request.
Greenbank Holidays Ltd is a Member of ABTA with membership number V5658. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 68-71 Newman Street, London, W1T 3AH, Tel: 020 7637 2444 or www.abta.com
The above applies only to services supplied by Greenbank Holidays Ltd and does not apply to services featured in this brochure that are provided by any other company.
We are bonded in the Republic of Ireland under the Transport (Tour Operators and Travel Agents) Act 1982. Registered in England No. 1160442. All information and prices are correct at the time of publication.