- Accommodation - Both caravans not clean. One had food and toys under the kitchen cupboard as well as mould. The other had food left in it from the previous people. Also the boiler didn’t work in one of the caravans and we had a gas leak in the other. All in all very disappointing.
Additionally we made a group booking and requested caravans next to each other. There seemed no attempt to do this which I would understand if it was peak season however there was a caravan unoccupied for the duration of our trip next to the other caravan. I don’t understand why more effort wasn’t made here.
Couriers - Extremely disappointed with the service. We were greeted with barely a smile. Had been asked the day before what time we were likely to arrive which proved completely pointless since the caravans were not ready before 3pm. We wouldn’t have minded since we know that is check in time but there was no appreciation that we had to hang around for 4 hours. No effort made to speed the process up and overall we were left extremely frustrated and disappointed.
However the kids club people were fabulous, particularly Seren’s introduction.
Published on: 20 June 2018