- Put on top of a hill at the back of the parc. Had a busy main road literally no more than 2 metres from the back of the accomodation which had large lorries and cars going by all day and all night. Lorrys actually made the accommodation shake and vibrate as it went passed and led to many restless nights.
Eurocamp couriers were at the checkin desk to great me and gave me a map when i arrived of the parc to show where the accommodation was and where I could park my car.
That was the last interaction I had with the Eurocamp couriers until the day before checkout when I asked how to check out the following day
A bit of a disappointment. I have been going on Eurocamp holidays for almost 30 years and the reps have always been friendly and actually spent time to come and see us everyday to check how we were and for a chat. I have to say Eurocamp has gone down hill a little in recent years compared to how it used to be back in the day.
I went mid September too so off season so should have been plenty of time for couriers to come and say hello
Published on: 04 October 2017
Thank you for your feedback. It’s such a shame to hear about your disappointment with the position of your accommodation on the parc. We do understand how this can really impact your overall holiday experience and so we apologise for this. Equally, we’re sorry to hear that you felt let down by our holiday couriers. All of our couriers receive comprehensive training which is very much focused on customer service skills, so it’s frustrating to hear of occasions when they appear not to be performing to the expected standard. Thank you again for taking the time to feedback to us, as this really does help to deliver better holiday experiences for our customers. Customer Care Team.