Need help finding your perfect holiday?
You can call our team on 01606 787125 or use the live chat link at the bottom of this page.
Before you pick up the phone, you may find the answer to your questions on our help and support page.
Contact us
Before you go on holiday
Please try our Help and Support page. Our knowledgeable advisors have prepared comprehensive answers to our customers' most popular questions.
If you have a booking and you still can't find what you're looking for, our team can be contacted on 01606 787677, or by the live chat links on our website.
Open hours
We are open:
- Monday to Friday 9am - 9pm
- Saturday 9am - 5pm
- Sunday 10am - 4pm
- Bank holidays 9am - 5pm
Already on holiday? Please speak to your courier
While you are on holiday, our couriers are the best people to help you with any queries or concerns. If you still need to get in touch, you can call our team on 01606 787129.
When you get back from your holiday
Got a complaint or want to leave some feedback? Email the details to our customer relations team.
If you're enquiring about lost property, you can use the form under our help and support section (type in lost property to locate the form), or if you email us, please include all of the following details: Name, telephone number, home address, booking reference, parc, accommodation type, description of the lost property and where the item was left.
Would you rather send us a letter? Our address is Chelford House, Gadbrook Park, Northwich, Cheshire, CW9 1LN. Please address your letter for the attention of the person or department you wish to contact.
Open hours
We are open:
- From 26th March - 2nd November: open every day from 9am - 5pm (including weekends).
- From 3rd November - Easter 2019: open Monday - Friday from 9am - 5pm.
How else can we help?
