Contact us

Our team are still working from home but we’re pleased to say our live chat is now available Monday-Friday 10am-4pm.

If you have a holiday booked for 2020 and have some questions about how COVID-19 might affect it, please read our COVID-19 FAQs page ›

Or you can use our live chat bot which is available all day every day.

In addition to the latest guidance, you will find we’ve made it as simple as possible for you to make changes to your 2020 holiday, including:

  1. How to transfer your holiday to 2021
  2. Your options if you’ve decided you don’t want to travel 
  3. How to request a refund if you have received a Refund Credit Note
Contact us

You can use our live chat facility to speak to one of our advisors, from Monday to Friday between 10am and 4pm, alternatively you can email us on:

Before you go on holiday

Please try our FAQs page

Our knowledgeable advisors have prepared comprehensive answers to our customers' most popular questions.

If you have a booking and you still can't find what you're looking for, our team can be contacted by email at

Thinking about cancelling your holiday? Is there anything we can do to help? We may be able to assist with changing dates, destination or duration. If you still need to cancel, please complete our short cancellation form and we’ll process this for you.

How else can we help?

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