Contact us

Eurocamp help and advice

Our team of expert advisors are available Monday – Saturday between 9am-5pm and Sunday between 10am-4pm. You can reach us by:

  1. Telephone: 01606 787125.
  2. Live Chat - this is available 24/7 via our friendly and super helpful chat bot! But don’t worry, if you’re chatting within our opening hours you can still choose to chat with one of our team (Monday-Saturday 9.30am-4.45pm, Sunday 10.30am–3.45pm).
  3. Email:
  4. Or you can arrange a call back.

Before getting in touch with our team please check out our FAQs page or challenge our live chat bot to answer your questions. We look forward to chatting to you soon.

Before you go on holiday

Please try our FAQs page

Our knowledgeable advisors have prepared comprehensive answers to our customers' most popular questions.

If you’d prefer to chat to our knowledgeable team you can use our live chat option, call us on 01606  787677 or email

Thinking about cancelling your holiday? Is there anything we can do to help? We may be able to assist with changing dates, destination or duration. If you still need to cancel, please complete our short cancellation form and we’ll process this for you.

Already on holiday?

Our Holiday Reps are always happy to help answer any questions, deal with any problems you need to report and can also assist if you’re looking to make a change to your holiday.

If you’re not happy with something during your holiday, we’d really like the chance to try and put it right for you and we suggest you take the following steps:

  • Speak with our Holiday Reps who will do their best to help. Find their mobile number here
  • If you still need to contact Head Office then please use this form to send details to our customer relations team, and we’ll be back in touch within 24 hours.

When you get back from your holiday

Got a complaint or want to leave some feedback?

Please let us have all the details on this short form. We work within ABTA's Code of Conduct guidelines and will respond to your complaint within 28 days.

If you’ve returned from holiday and believe you’ve left your items behind then please fill out our Lost Property Form and we’ll do our best to reunite you with your belongings.

How else can we help?

Website feedback

Website feedback

Do you have any feedback about our website? 

Please feel free to let us know

Jobs with Eurocamp

Job opportunities

Are you looking for a job with Eurocamp? 

Find out about our vacancies >