Contact us

Contact us

In the interest of the health and safety of our staff and the wider community, and following the advice of the UK Government, our office is currently closed.

Understandably, we’re currently receiving a high volume of messages, due to the ongoing Coronavirus (COVID-19) outbreak, and we therefore have a team working from home to help with enquiries about your existing holiday.

To give us the opportunity to assist customers in departure date order, we are not currently taking calls. You can, however, chat with us online using Live Chat Monday to Saturday, or email us at:

Alternatively, you may find the answer to your questions on our COVID-19 FAQs page.

Thank you for your patience and understanding at this difficult time.

Before you go on holiday

Please try our FAQs page

Our knowledgeable advisors have prepared comprehensive answers to our customers' most popular questions.

If you have a booking and you still can't find what you're looking for, our team can be contacted via the live chat links on our website.

Thinking about cancelling your holiday? Is there anything we can do to help? We may be able to assist with changing dates, destination or duration. If you still need to cancel, please complete our short cancellation form and we’ll process this for you.

How else can we help?

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