Our team are still working from home but we’re pleased to say our live chat is now available Monday-Friday 10am-4pm.
If you have a holiday booked for 2020 and have some questions about how COVID-19 might affect it, please read our COVID-19 FAQs page ›
Or you can use our live chat bot which is available all day every day.
In addition to the latest guidance, you will find we’ve made it as simple as possible for you to make changes to your 2020 holiday, including:
- How to transfer your holiday to 2021
- Your options if you’ve decided you don’t want to travel
- How to request a refund if you have received a Refund Credit Note