TRAVEL TO EUROCAMP DESTINATIONS IN SPAIN AND LUXEMBOURG
The FCO currently advises against all non-essential travel to Spain and Luxembourg. The FCO is not advising those already in these countries to leave or cut short their holiday. If you are returning to the UK from Spain or Luxembourg you will, however, be required to self-isolate for 14-days on your return to the UK.
Customers due to travel up to 22nd August 2020 will now be contacted to confirm that your holiday can’t go ahead as planned. All affected customers will receive an ABTA financially protected refund credit note for the full value of the money paid. It can be used to book another holiday in 2020 or 2021, by 31 March 2021. Find out more about Refund Credit Notes ›
If you’re due to travel to Spain from 23rd August onwards, we understand you may be apprehensive about future travel. We’re hoping to be able to travel again soon, but if that’s not possible we’ll contact you at least 10 days before your departure date. Whilst the current uncertainty remains, you can transfer your holiday to an alternative destination or date in either 2020 or 2021 without paying any amendment fees or losing any money you’ve paid (although you may incur extra travel costs).
TRAVEL TO ALL OTHER EUROCAMP DESTINATIONS
The FCO has made all Eurocamp destinations outside Spain and Luxembourg exempt from the guidance against non-essential travel, and you won't have to self-isolate on your return to the UK from any of them. Before travelling, please be aware that some of our destination countries have entry requirements or screening measures in place that may affect you. All travellers are required to provide their journey and contact details when returning to the UK.
If you are travelling to any Eurocamp destination country with the exception of Spain and Luxembourg, we’re excited to say your holiday will be able to go ahead as planned, and our on-parc teams have been busy making preparations to make sure you have a safe and happy holiday this summer. Before travelling, please check entry requirements of your destination country.
OUR PARCS FOR 2020
Unfortunately, following the significantly later start to the season, we're having to temporarily scale back some of our operations for 2020, and will no longer be operating on a number of parcs in 2020. A list of the parcs we are no longer operating for 2020 can be found here. All customers due to travel to the affected parcs have been contacted
Before you contact us, please read our answers to frequently asked questions below. We’re receiving thousands of contacts daily, so sadly our response times are much slower than usual. Jump to FAQ ›
We have our usual team working from home and from the office now, and we’ve got some additional helpers to support this team so are pleased to say that we've been able to reopen or phone lines. If you need to contact us after reading the FAQs please use live chat or call us on 01606 787125, Monday - Saturday between 10am - 4pm & Sunday between 10.30 - 3pm, or email us at firstname.lastname@example.org.