The FCO currently advises against all non-essential overseas travel due to the coronavirus outbreak.
Our opening on all parcs has been postponed until 19th June 2020, and some parcs have delayed their opening dates further. We continue to review the opening dates on all our parcs, following all government and public health advice.
Customers due to travel up to 19th June 2020
If you’re affected we’re in the process of contacting you to confirm that your holiday can’t go ahead as planned. If you think you should have heard from us already, please check your junk email folder.
All affected customers receive an ABTA financially protected refund credit note for the full value of the money paid. It can be used to book another holiday in 2020 or 2021, by 31 March 2021. Find out more about Refund Credit Notes ›
Customers due to travel from 19th June 2020
We’re prioritising contacting customers in departure date order, but we understand you may be apprehensive about future travel.
We’re doing everything we can to make your 2020 holiday go ahead as planned, but if this changes we’ll contact you at least 2 weeks before your departure date.
If you’re unsure what to do:
Keep your 2020 booking for now. If your holiday can’t go ahead you can transfer it to 2021 at a later point, and if it can go ahead you get a well-deserved holiday this year!
If you are concerned about travelling this year:
You can transfer your holiday to 2021 without paying any amendment fees or losing any money you’ve paid. We’ll match the price if you’re due to travel before 30th June 2020 and choose an equivalent 2021 holiday. Find out more about our price match guarantee ›
Before you contact us, please read our answers to frequently asked questions below. We’re receiving an exceptional volume of enquiries so our response times are much slower than usual. Jump to FAQ ›
Our office is currently closed to protect the health and safety of our colleagues following UK Government advice.
We have a team working from home, but we’re unable to take calls or operate live chat. If you need to contact us after reading the FAQs, please email us at email@example.com.