Coronavirus (COVID-19) Hub

Eurocamp peace of mind promise, book with confidence

Our peace of mind promise

During uncertain times, we understand that plans may change and it's more important than ever that you have the flexibility to amend your holiday, with assurance that your money is protected.

That's why we’re going further than ever to give you the peace of mind you need to book your holiday with complete confidence.

Flexibility guaranteed ›

COVID travel advice

COVID-19 Guidance and FAQs

We’re doing everything we can to make sure 2021 holidays go ahead as planned, with the health and safety of our customers as our number one priority. 

We’ve collated the latest guidance and answers to common questions, so whether you’re booking or preparing for a holiday, you can be fully informed.

Common questions answered ›

Save on COVID testing kits

Help with the cost of PCR tests

You deserve a fantastic holiday this summer, and we don’t want the cost of private testing to get in the way of that.

So we’ve introduced two offers to bring down the cost of testing: Eurocamp customers save 10% on test kits from Randox Health, and you can claim up to £120 from us towards the cost of PCR tests!

Find out more and order your tests ›

Travel advice

Stay up to date with the latest travel advice

The government has confirmed plans for the new ‘traffic light system’ for international travel, setting out the measures required for travel to and from the UK, and assigning all countries a colour based category. For more details and guidance on what this means for your holiday view our 'traffic light system explained' information. 

Please also be aware that some of our destination countries have entry requirements or screening measures in place that may affect you. 

We’re keeping a close eye on arrival restrictions in all countries, but rules can change at any time, so we recommend visiting the FCDO website to stay up to date with the latest information and Government advice.


Refund credit notes

Due to the impact of the coronavirus (COVID-19) pandemic, many holidays could not go ahead as originally planned in 2020. 

All affected customers received an ABTA financially protected refund credit note for the full value of the money paid. It can be used to rebook a holiday at a future date, or receive a cash refund when it expires.

Find out more about refund credit notes ›

Same Eurocamp holiday, enhanced health and safety

This year, we established enhanced health and safety processes on our parcs. 

We introduced extra-thorough cleaning in our accommodation, our holiday reps have had extra training, and we’ll continue to follow all government advice on keeping you safe.

Our safe parc promise ›

Contact us

We're here to help

Our team of expert advisors are available Monday – Friday between 9am-5pm. You can reach us by:

  1. Telephone: 01606 787125
  2. Live Chat - this is available 24/7 via our friendly and super helpful chat bot! But don’t worry, if you’re chatting within our opening hours you can still choose to chat with one of our team.
  3. Email: customerservices@eurocamp.co.uk.
  4. Or you can arrange a call back.

Before getting in touch with our team please check out our FAQs page or challenge our live chat bot to answer your questions. We look forward to chatting to you soon.


Book with confidence with Eurocamp
Book with confidence with Eurocamp