Coronavirus (COVID-19) Hub

Eurocamp peace of mind promise, book with confidence

Our peace of mind promise

We understand that plans may change and it's more important than ever that you have the flexibility to amend your holiday, with assurance that your money is protected.

That's why we’re going further than ever to give you the peace of mind you need to book your holiday with complete confidence.

Flexibility guaranteed ›

Travel advice

Latest UK government advice

The traffic light system has now been replaced by a new simplified system for travellers returning to the UK, with a single red list of countries and territories. 

None of the countries where Eurocamp operate are on the red list. 

Testing requirements are now reduced for eligible fully vaccinated travellers and more details and guidance is available on our 'return travel to the UK' page.

Check the guidance for returning to the UK ›

Entry requirements

Destination entry requirements

The FCDO currently approves travel to all Eurocamp destinations, but some of our destination countries have entry requirements or screening measures in place that may affect you.

We’re keeping a close eye on arrival restrictions in all countries, but rules can change at any time, so we recommend visiting the FCDO website to stay up to date with the latest information and Government advice.

Check the entry requirements for your destination ›

COVID pass on holiday

Demonstrating your COVID status on holiday

Whilst there are no current FCDO restrictions on travel to any Eurocamp destination, if you have booked a holiday, or are planning one soon, we recommend that you check if your destination country requires you to demonstrate your COVID-19 status to access hospitality venues or public spaces, before you travel.

Find out more ›

COVID travel advice

COVID-19 Guidance and FAQs 

We’ve collated the latest guidance and answers to common questions, so whether you’re booking or preparing for a holiday, you can be fully informed.

Common questions answered ›

Refund credit notes

Due to the impact of the coronavirus (COVID-19) pandemic, many holidays could not go ahead as originally planned. 

All affected customers received an ABTA financially protected refund credit note for the full value of the money paid. It can be used to rebook a holiday at a future date, or receive a cash refund when it expires.

Find out more about refund credit notes ›

Same Eurocamp holiday, enhanced health and safety

We established enhanced health and safety processes on our parcs and have introduced extra-thorough cleaning in our accommodation. 

Our holiday reps have had extra training, and we’ll continue to follow all government advice on keeping you safe.

Our safe parc promise ›

Contact us

We're here to help

Our team of expert advisors are available Monday – Saturday between 9am-5pm and Sunday between 10am-4pm. You can reach us by:

  1. Telephone: 01606 787125.
  2. Live Chat - this is available 24/7 via our friendly and super helpful chat bot! But don’t worry, if you’re chatting within our opening hours you can still choose to chat with one of our team (Monday-Saturday 9.30am-4.45pm, Sunday 10.30am–3.45pm).
  3. Email: customerservices@eurocamp.co.uk.
  4. Or you can arrange a call back.

Before getting in touch with our team please check out our FAQs page or challenge our live chat bot to answer your questions. We look forward to chatting to you soon.


Book with confidence with Eurocamp
Book with confidence with Eurocamp