COVID-19 FAQs

We’ve collated the latest guidance and answers to common questions below, so whether you’re booking or preparing for a holiday, you can be fully informed.

REFUND CREDIT NOTES

What is a Refund Credit Note, and how does it work?

A Refund Credit Note entitles you to rebook a holiday at a future date, or receive a cash refund in future. It retains the financial protection that you had with your original booking, so there is no risk that you will lose the money you’ve paid towards your cancelled holiday. Find out more about Refund Credit Notes, here ›


When does my Refund Credit Note expire?

If you were issued a Refund Credit Note in 2020 and did not use it or request a refund before it expired on 31st March 2021, we will have issued you a new Refund Credit Note with a new expiry date of 31st January 2022.

If you were issued a Refund Credit Note for a cancelled 2021 holiday it will also have an expiry date of 31st January 2022. You can use your Refund Credit Note towards a holiday you already have booked, or to book another one with the incentive you received when it was issued. You are able to exchange your Refund Credit Note for a refund at any point, and we’ll make a payment by bank transfer within 14 days.


THE HOLIDAY EXPERIENCE

What measures will Eurocamp take to keep people safe on your parcs?

We’ve introduced enhanced cleaning and social distancing on all parcs to keep our guests and teams safe. Everything we are doing for your peace of mind once we open is covered in our All Points Protection Programme.


How will my holiday experience be different? Will there be any restrictions in place on the holiday parc?

On every parc, we’ll follow all local guidelines, and review our processes on a regular basis.

Individual parcs may adapt their facilities and procedures to keep guests and staff as safe as possible, and we’ll provide details of any changes on each parc page.


COVID-19 REQUIREMENTS

Where can I get a private COVID-19 test?

For the latest advice on destination entry requirements please head to www.gov.uk/foreign-travel-advice and select your destination country and to understand what you need to do to return to the UK after your holiday please head to  www.gov.uk/guidance/travel-to-england-from-another-country-during-coronavirus-covid-19.

Lateral flow tests that need to be purchased through private providers will be listed on gov.uk. There are a wide variety of places to get a Covid-19 test if this is required to travel. 

  • You cannot take an NHS test abroad with you to use on yourself for the purpose of pre-departure testing, it is essential that you purchase government-approved kits for travel to and from your holiday destination.

It is advisable to arrange your tests as early as possible, however as entry requirements can change and/or your holiday may not go ahead, we recommend that you order testing package(s) two weeks before your holiday is due to start. If you purchase earlier, the sample testing kit has at least 6 months expiry, so you can keep it for up to half a year before you need to travel.



Will I need a vaccine certificate to travel?

Some countries will require proof of a vaccination before travel. The most up to date information on entry requirements for the country you are travelling to can be found on the FCDO website.

If you live in England you can download the NHS app, it will show your vaccination status or whether you’ve recently tested negative. If you live in Wales, Scotland or Northern Ireland you cannot use the NHS app, but can obtain an NHS Covid pass. Further details can be found here:

These are being accepted by many destinations as proof of vaccination status.


We booked one accommodation with people from different households. What if this is forbidden in the country we go to?

If you are unable to share your accommodation with another household then we will contact you to discuss options, which could include removing some of the party from your booking, or booking another accommodation.


We will travel by car with people from different households. What if this is forbidden in the country we go to?

If this is the case, we will contact you to discuss options, including either reducing your booking to one household, or adding another ferry crossing.


What happens if I have a positive result 1-3 days before I go on holiday?

We recommend you arrange adequate insurance cover for this kind of scenario, purchased at the time you book. All insurance policies vary so we recommend clarifying what cover is provided for this situation with your insurance company.

If you don’t already have cover, we've teamed up with Voyager Insurance Services Ltd, an award-winning provider of Travel Insurance, to provide insurance that includes covers you for situations where your holiday may be impacted by COVID-19. Click here for more details.


What happens if we go on holiday and our return home test is positive? Where do we self-isolate? Who pays?

Our team on parc will do what they can to support and guide you. Most insurance policies will cover medical and repatriation costs but not necessarily any extended stay or alternative isolation stay costs. We recommend clarifying what cover is provided for situations arising due to Coronavirus with your insurance company.


What if my vaccine date is scheduled during my holiday, can I cancel with full refund?

Cancellation charges would still apply if you need to cancel for this reason. Some insurers may provide cover for this situation, so we recommend checking with your travel insurance company to check what help may be available.

As part of our Peace of Mind Promise, you can amend your booking to an alternative date or destination at any point up to 7 days before your departure date, without loss of any monies paid.