What is a Refund Credit Note, and how does it work?
A Refund Credit Note entitles you to rebook a holiday at a future date, or receive a cash refund when it expires on 31st March 2021. It retains the financial protection that you had with your original booking, so there is no risk that you will lose the money you’ve paid towards your cancelled holiday. Any new holiday booked using it will also be financially protected.
How to redeem your refund credit note:
- Choose the holiday you’d like.
- Select the ‘COVID-19 Credit’ option at the payment stage.
- Our team will then apply your credit to your new booking and send you an email confirming they’ve done this. Please allow us 14 days to complete this process for you.
If your original holiday was scheduled to depart before 30th June or from 15th September 2020, and you are transferring to an equivalent holiday in 2021, we’ll check if you qualify for the Price Match Guarantee, too.
If your original holiday was scheduled to depart between 1st July - 14th September 2020, and you choose a holiday with a higher value in 2021, we’ll apply an additional bonus to boost the value of your Refund Credit, of up to £200.