FREQUENTLY ASKED QUESTIONS


Browse our most popular topics or frequently asked questions here ....

And get answers without even having to pick up the phone!

ABOUT EUROCAMP | Reveal all answers

Who is Eurocamp and where can we go?

Eurocamp is the market leader in self-drive self-catering camping holidays on camping sites across Europe. We offer tents, mobile homes, lodges and bungalow accommodation, as well as apartments on our Lake Garda Belvedere apartment resort. We have over 180 parcs for you to choose from, from coastal to inland and city to countryside locations, for couples and families alike. You can choose to travel to all of the following countries: France (including Corsica), Spain, Italy (including Sardinia, Elba and Sicily), Portugal, Holland, Germany, Austria, Switzerland, Luxembourg and Croatia.

How to find your perfect parc

With so many parcs to choose from finding the one that's perfect for you can be tricky! Happily we're here to help - on our home page you'll find a useful little tool to help you focus in on what's most important for your holiday, simply select the top three things on your holiday wishlist, and we'll filter through the parcs to find a selection suited to you:


Parc picker

Price per accommodation

With Eurocamp you'll pay a single price for your accommodation, no matter how many are in your party, and you can secure your holiday with a single low deposit of just £99 - just one of the reasons to love Eurocamp!

Do you offer all-inclusive holidays?

All of our holidays & accommodation are self-catering which means with Eurocamp you enjoy the freedom to make your stay as relaxing, or as active, as you like.

We don't offer all inclusive holidays - our luxury tents, mobile homes, bungalows, chalets and lodges all include fully-equipped kitchens - meaning you can purchase wonderful local produce on-site or nearby, prepare in your own kitchen and cook on the hob, under the grill or on the BBQ!

A self-catering holiday is ideal for all party types – couples, families, groups and even parties with dogs! Life is made easier for baby and toddler families thanks to pre-bookable equipment, including cots and high chairs. So when you’ve finished your evening meal you can put your little ones to bed and remain at your table without worrying about being asked to leave, or feeling pressured into ordering more drinks!

How do I order a brochure?

Please go to our brochure request page, where you can download a copy or order one to be sent to you through the post.

Can we visit more than one parc in one holiday?

Yes, you can. You are free to stay at as many parcs as you wish (subject to availability) as long as you spend three consecutive nights at one of them. This is an ideal opportunity to take in as many famous attractions and monuments as you can.

I would like to work for Eurocamp - how do I apply?

To find our more about working for Eurocamp overseas, please visit our jobs website.

Do you have set arrival days?

Our camping holidays are flexible and therefore you can arrive and leave on any day you wish (subject to availability). You can stay for 3 nights, or if you prefer, 28 nights. If you want to stay even longer, this too is possible, however you will need to call for our 22+ nights prices. Our parcs book up quickly, so we recommend you book early to avoid disappointment, and you can do this online or over the telephone.

1 and 2 night stays are also bookable through Eurocamp, subject to availability.

What time of year is best to travel?

This depends on what you want from your holiday.

If you are looking for a holiday when the weather’s at its hottest, then July and August tend to be the best months, however if you’re looking for nice weather but at a somewhat more comfortable temperature, you may prefer to travel outside of peak season, for example May, June or September.

If you’re looking for a quiet, relaxing break, you may be better off avoiding the school holiday months (end of May, July and August). If you’re looking for a fun-filled holiday with plenty of activities to choose from, the high season months will guarantee something for everyone.

ACCOMMODATION | Reveal all answers

What equipment is provided in my accommodation?

Details of the accommodation inventories can all be found in the Accommodation section of our website but here are some quick links:

Please note that we don't provide irons in the accommodation but these may be available in the parc laundry facilities - check the facilities section on the parc pages for details. Hairdryers are provided in the mobile homes.

Accommodation types welcoming dogs

Dogs are welcomed in the following accommodation types:

  • Classic tents
  • Classic and Classic XL holiday homes
  • Comfort and Comfort Vista holiday homes

We have lots of information and advice for dog-friendly holidays, or if you're looking for inspiration have a look at our top-ten parcs for dogs.

What time is check-in on parc?

Check in to your Eurocamp accommodation is from 3pm* until 8pm.

Most of our parcs require you to check in with the main parc reception before you locate your Eurocamp holiday reps. Alternatively, you just need to locate our Eurocamp reception. Our receptions are manned between 9am-10am and 3pm-8pm.

Your accommodation will be ready from 3pm and one of our holiday reps will check you in. If you know your estimated time of arrival (eta) in advance of your arrival day, please add this time to your holiday booking in My Eurocamp by choosing the 'add eta' button. Knowing your ‘eta’ will help your holiday reps prioritise their accommodation preparations and it may mean you can get in to your accommodation earlier than 3pm.

*Check in is from 4pm at Belvedere Village Apartments in Lake Garda, Italy and at Cambrils Park in Salou, Spain and to the Masai Lodge accommodation at Sanguli in Salou.

Check in ETA

If your journey is delayed please update your holiday reps with your revised ‘eta’ by texting them on the mobile number listed in your Parc & Local Guide.  

If you arrive earlier than 3pm, let the main parc reception know who you are and you'll be able to use the parc facilities while you wait for your accommodation to be ready. It’s also a good idea to let the Eurocamp holiday reps know you have arrived because they may be able to re-prioritise their accommodation preparations to check you in earlier. If you can’t locate them at the Eurocamp reception please call or text the mobile number in your Parc & Local Guide.

If you arrive after 8pm it may not be possible for our Eurocamp holiday reps to meet you. If this is the case, your keys and a parc map with directions to your accommodation will be left with the main parc reception or parc security (if you're on a parc where there's a requirement to check in there first) or at the Eurocamp reception. There will also be a holiday rep mobile number in the case of emergencies. If you have arrived late, one of our holiday reps will pop by to meet you the very next day. Most parcs close their entry barrier after 10pm, which means you may have to leave your car in the main car park until the following morning when the barrier re-opens.

Wheelchair Accessibility

Wheelchair adapted accommodation

We have two models of holiday homes that are specially adapted for wheelchair access. For details on these units have a look at the Comfort or the Azure. As well as details of the features and equipment you can also see which parcs they can be found at.

Parcs with great wheelchair access 

If you're looking for somewhere easily accessible you can find the accessibility information for any parc on the parc page under the 'Important Information' section.

Hiring a wheelchair on holiday

If you would like to hire a wheelchair when on holiday you will need to contact our customer service team 2-3 weeks before your departure date, click the 'Call Us' button for the number.

We will need to take specific information about the wheelchair user - their name, age, height, weight, build and any special requirements. We will contact the pharmacy local to your parc, who will charge approximately €20 per week (this can vary) and will be payable when you are there. Please don't leave this too late as it may be difficult to make the arrangements for you too close to departure.

Can I book late check-out?

No, it's not possible to book a late check-out, however it may be possible to book an extra night in your accommodation, which our team might be able to help with. Click 'Call Us' in the header above for our telephone number.

Bed sizes

Our bed sizes are:

  • Standard double - 140cm x 190cm
  • European queen size double - 160cm x 200cm (Azure, Avant and Aspect mobile homes only)
  • Single - 80cm x 190cm
  • Travel cot -size 71cm x 101cm
Can we park on the pitch?

Parking on pitch:

This varies by parc, for more information please find your parc page and go to the 'Important Information' section.This will tell you if cars or motorbikes are allowed on the pitches.

Taking a second vehicle:

All of our parcs have a car park, there may be a local charge for parking a second vehicle.

Do I need to take adaptors?

Not all of our accommodation units have the UK 3-pin plug sockets, so we recommend you take adaptors with you.

Where to find parcs with particular accommodation

If you're looking for a list of parcs that offer a particular accommodation here are some links to get you started:


Aspect Holiday Home

Azure Holiday Home

Azure Plus Holiday Home

Does my accommodation have air conditioning?

Our accommodation with air conditioning can be recognised by the 'AC' in the accommodation name:

eg, 2 bed 1 bath Classic + AC.

If 'AC' isn't in your accommodation name then it is not available with air conditioning:

eg, 2 bed 1 bath Classic

Air conditioning isn't available as an optional extra.

How do we choose the best accommodation type for us?

We have something for everyone, from the budget-conscious to the top of the range, and from the camping enthusiasts to the home-comfort seekers. Our range starts with the Classic Tent and the Safari Tent, then on to Holiday homes – Classic, Comfort, Comfort Vista, Azure and Aspect. We also offer Bungalows, Lodges and Mountain Lodges. Some holiday homes come with decking or air conditioning, please check when booking. 

Please note that some parcs have a restriction on the number of people per pitch – check when booking. There may be occasions when you book accommodation that could sleep 8 people, but parc restrictions only allow 6. Please take this into consideration when booking by checking the parc pages, if you plan to add people to your party after confirming your reservation.

If your parc accepts pets and you would like to take your dog, please check the Important Information tab on the parc pages to see which accommodation types you can book.

There is a special request on my booking, has this been confirmed?

Our holiday reps will do their best to meet any special requests however, due to the flexibility in our holiday start dates and durations, requests are subject to availability and cannot be guaranteed.

As you are allocated your accommodation on arrival, you will find out if we have been able to fulfil your request from your holiday rep on parc.

Can we have visitors in our accommodation for a few nights?

If you have friends or family that would like to join you for the day or for a few nights, this may be possible as long as parc rules are adhered to, and as long as there is room in your accommodation. We must be notified before you travel, and there may be costs payable for any adults aged 18 and above, regardless of their relationship with you. Costs will vary according to time of year. Please note that some parcs may restrict the number of people per pitch, despite the size of the accommodation unit, so please check with us.

Where is the a/c unit/heater located in the mobile homes?

The air conditioning unit is wall-mounted in the living area, and the heater is also in the living area. All rooms in the accommodation can benefit from the air con/heater if the doors are left ajar. In mobile homes that do not come with air conditioning, a fan will be provided instead.

Can we stay for less nights than we booked for?

If it suits your plans to stay for less nights than you've booked that's not a problem, you don't need to let us know.

However if you want to see if you can drop the nights you no longer need from your booking you'll need to chat to one of our team to find out if this is possible, please click 'Call Us' in the header above for our number.

Our accommodation range

Whether you fancy staying in one of our modern holiday homes, lodges or a tent, you can be sure to step into quality, detached accommodation, complete with your own outdoor space that you’re free to enjoy however you like.

Compare and contrast our accommodation options here:

Explore the different options that each member of our accommodation family offers:


Holiday Homes

Tents

Lodges & Bungalows

Do we need to clean our accommodation at the end of our stay?

The majority of our holidays require you to accept a Housekeeping Agreement. This agreement is a reasonable request for you to leave your accommodation clean and tidy at the end of your holiday to enable us to prepare for our next arrivals without delay. Failure to do these small tasks will incur a penalty of up to £100.  The housekeeping agreement includes: 1. Empty the fridge and feezer and remove all other food from the cupboards 2. Remove all rubbish and dispose of / recycle using the parc facilities 3. Wash up and put all kitchen equipment away 4. Clean the BBQ 5. Pop any hired linen & towels on the kitchen table. To assist with this, in all our tents and mobile homes, we provide a tea towel, cloth, scourer, washing up liquid and BBQ brush.

Note: a few of our holidays do not include this Housekeeping Agreement but do have a local deposit (generally 60 euros) arrangement instead. If this affects your holiday we will bring it to your attention on our website or via our Contact Centre teams.

What's included in the Aspect?

You can find full details of what’s included on the 3 bedroom Aspect and 2 bedroom Aspect pages, as well as a checklist on the Holiday home inventory.

What electrical items can be plugged into my accommodation?

Mobile phones and MP3 players, etc, can be charged in your accommodation. If you are in a tent please be aware that hair dryers or hair straighteners cannot be plugged in and will need to be used in the public sanitation block.

Please make sure you bring European adapters with you.

Can we put a tent up on our pitch?

If you require more living space you will need to book separate accommodation, you are unable to pitch a camping tent next to your accommodation.

Hairdryers in the accommodation

Hairdryers are provided in the holiday home accommodation, however some parcs have a low electricity supply which means that you may not be able to use your hair dryer in your mobile home – please check when on site.

If you're bringing a hairdryer of your own don’t forget your adaptor in case the accommodation only has European sockets.

In our Classic Tents the spare electrical socket is only suitable for low power items such as phone chargers – never for heat-generating equipment.

How big is the decking?

The decking on the holiday homes is usually large enough for you and your family to sit around your patio table. Please note that decking size can vary according to pitch size, shape and location of existing trees! There may also be occasions when patio doors do not open onto the decking, plus the addition of decking may also mean that there is not enough room to park your car on your pitch. Regrettably we are unable to confirm this before you travel.

*Please note that at parc La Baume, Riviera, the decked areas are low level and are of different appearance to that shown in the brochure and on the website.

Which accommodation has room for a cot in the bedroom?

Travel cot measurements are 101cm x 71cm.

Cots fit into one of the bedrooms in a Safari tent and Classic tent, if some of the storage units are moved. A cot will usually fit in at least one of the bedrooms of your mobile home - in the 2nd or 3rd bedroom, this is after a bed has been removed.

  • Master bedroom - Aspect holiday homes only
  • 2nd bedroom - fits in all mobile homes with the exception of the Azure mobile homes, some of the 2 bedroom Classic's. In these exceptions a cot will only fit in the living area. 
  • 3rd bedroom - Classic, Comfort and Azure

Please order no later than one week before departure to guarantee availability.

Cots will not fit in any of the rooms in a Masai Lodge on Sanguli, Salou.

What is provided with the accommodation?

We’ve thought of pretty much everything! Please see the accommodation pages for specific features such as microwaves and dvd players, but every accommodation type includes a comprehensive inventory of basic household items.

Check out the full inventory for each accommodation type:

TRAVEL | Reveal all answers

What is my booking reference?

You will find your booking reference at the start of any of the emails we've sent to you about your booking.

If you are unable to locate your booking reference please chat to one of our team and we'll be happy to find it for you.

How to manage your existing booking

Whether you're looking to make changes to your holiday, arrange your travel or make a payment we've got you covered. Make the My Eurocamp section of the website your first port of call - it's your personal secure login area for managing most aspects of your holiday and it's here that you'll find your holiday documents.

Here are some ideas to get you started with managing your booking:

Your holiday arrangements

Head to My Eurocamp to add extras to your booking like linen or baby equipment, there's a button to take you there below this article. For help logging in see our logon article or how to find your booking reference number.

If you're thinking about changing your holiday dates, wish to upgrade your accommodation, add extra nights or change parcs please contact our team who will be happy to help - click 'Call Us' below for the number.

Your payment arrangements

We offer a variety of ways to take the hassle out of paying for your holiday. You can check when your balance is due as well as make full or part payment towards your holiday quickly and securely through My Eurocamp.

Your travel arrangements

Our route planner is a great tool for planning your journey to (or between) our parcs and you can find information on driving abroad on the travel pages of our website.

If you're thinking of travelling via ferry or Eurotunnel you can add these to your booking in My Eurocamp, there's a button to take you there below this article. For help logging in see our logon article. If you've already got a channel crossing booked and your car details have changed get in touch with our team and we'll make the changes. You can usually update your car reg details in My Eurocamp.

We can also help by arranging car hire or booking flights for you (we charge a small fee for booking flights), please contact our team who will be happy to help - click 'Call Us' below for the number.

Standard check-in at our parcs is from 3pm-8pm, you can add your ETA on My Eurocamp to let our holiday reps know when to expect you. For flights, ferries and Eurotunnel crossings have a look at our advice on check-in times at the ports.

Your personal details

Let us know about any changes to your personal details or changes to party details (e.g. names or dates of birth). You can also let us know if you wish to change your contact preferences. Full details of our privacy policy and how we use your information can be found here.

Cancelling your holiday

If you need to cancel your holiday you must give notice to cancel in writing signed by the lead member of your party. The date of cancellation will be the date we receive your written instruction. In this event a cancellation charge will become payable by you to cover our reasonable costs including any cancellation charges set by third party operators. Details of cancellation charges can be found in our Terms & Conditions.

Can I change my travel arrangements?

Travel arrangements cannot be changed online, you will need to speak with a member of our team (via Live Chat, email or phone).

Please note all travel times are subject to availability and amendment fee.

What time is check-in on parc?

Check in to your Eurocamp accommodation is from 3pm* until 8pm.

Most of our parcs require you to check in with the main parc reception before you locate your Eurocamp holiday representatives. Alternatively, you just need to locate our Eurocamp reception. Our receptions are manned between 9am-10am and 3pm-8pm.

Your accommodation will be ready from 3pm and one of our holiday reps will check you in. If you know your estimated time of arrival (eta) in advance of your arrival day, please add this time to your holiday booking in My Eurocamp by choosing the 'add eta' button. Knowing your ‘eta’ will help your holiday reps prioritise their accommodation preparations and it may mean you can get in to your accommodation earlier than 3pm.

*Check in is from 4pm at Belvedere Village Apartments in Lake Garda, Italy and at Cambrils Park in Salou, Spain and to the Masai Lodge accommodation at Sanguli in Salou.

Check in ETA

If your journey is delayed please update your holiday reps with your revised ‘eta’ by texting them on the mobile number listed in your Parc & Local Guide.  

If you arrive earlier than 3pm, let the main parc reception know who you are and you'll be able to use the parc facilities while you wait for your accommodation to be ready. It’s also a good idea to let the Eurocamp holiday reps know you have arrived because they may be able to re-prioritise their accommodation preparations to check you in earlier. If you can’t locate them at the Eurocamp reception please call or text the mobile number in your Parc & Local Guide.

If you arrive after 8pm it may not be possible for our Eurocamp holiday reps to meet you. If this is the case, your keys and a parc map with directions to your accommodation will be left with the main parc reception or parc security (if you're on a parc where there's a requirement to check in there first) or at the Eurocamp reception. There will also be a holiday rep mobile number in the case of emergencies. If you have arrived late, one of our holiday reps will pop by to meet you the very next day. Most parcs close their entry barrier after 10pm, which means you may have to leave your car in the main car park until the following morning when the barrier re-opens.

How do I change my car registration?

You can usually add or update your vehicle registration through the 'My Eurocamp' section of the website.

If you've changed your vehicle and you have a channel crossing booked with us you'll need to let us know the new make & model - chat to one of our team by clicking the 'Live Chat' button or call us on 01606 787125. Please note that if your car size increases, or if you're adding extras (such as a roofbox or a trailer), there may be further charges from Eurotunnel or the ferry operator.

Once you've logged into My Eurocamp, scroll down to the Travel section and you'll see a box to enter the new reg and an update button. Simply type in the new reg and click update.

car-reg

If you don't have this option in My Eurocamp then to add or update your car registration please click the Live Chat button to chat to one of our team. Alternatively you can text your booking reference (or name & post code) along with the car make, model & registration to: +447860022311 and we'll update it on your booking.

Planning your journeys

Planning your route to or between parcs

If you need to plan your route, check out our handy route planner here. Our route planner can help you with directions and distances from the ferry ports/airports to your chosen parc and also from parc to parc if you are doing a multi-stay. It also provides estimated driving times between parcs or from the port/airport to the parc.

If you're not too sure how far the nearest airport or port is to your parc, you can find this information by selecting your parc and under the 'Travel' tab will be the option to select Flights or Ferries, with details in each section of recommended ports/airports that are closest to the parc and the journey time.

There's also a heading for the 'Local Area' which summarises the distances to the nearest towns and cities and provides some ideas for places to visit and local events & attractions. 

Public Transport Journeys

If you are planning to get out and about whilst on holiday and looking to use public transport, we recommend a great website called rome2rio,** where you can research what types of public transport will be available to you. All you need to do is enter your 'from' destination and 'to' destination and the website will show you the public transport that you require along with the times and prices. 

Find out what's in the local area

To find out what's nearby to your parc or get an idea of distances between places, you can simply use Google Maps - on the search tab, enter your parc name or address, right click on the map near the parc  and select 'Search Nearby' and the results will bring up local results for restaurants and bars etc. You can type almost anything in to the nearby search, it's great for finding tourist attractions, car parks and different kinds of shops.

 **Whilst we believe rome2rio is a great website and has lots of information for you, we must advise that we cannot be held responsible for any incorrect information**

Can you book a taxi from the airport?

Yes, we can. We have a supplier through whom we can book your airport transfers.

The service will be added to your holiday cost so there will be nothing to pay when you’re there. All we need in order to book is the number of passengers in your party and your flight and parc details, and you are able to book this over the phone or through the website - find out more about transfers here.

Can Eurocamp help me with any travel arrangements?

We can book airport parking, flights, car hire, taxi transfers, ferry or tunnel crossings for you.

Crit'Air Clean Air Stickers

France has introduced driving restrictions in Paris, Lyon and Grenoble (with Lille set to follow) that require all vehicles to display a Crit'Air sticker or risk being fined. Here are some useful resources:

We've pulled together the main information you need to know on the Eurocamp blog. This includes when and where the scheme applies and what street signs to look out for.

To apply for a sticker you need to visit the official French government website which you can find here. Please make sure you leave sufficient time for it to arrive - turn around times can be quite slow.

If you're hiring a car in France you need to tell the rental firm if you'll be heading into a Crit'Air zone - it's the rental company's responsibility to ensure the car has a sticker.

How do I change the make and model of my vehicle?

If we have booked your ferry or Eurotunnel crossing and your car make and/or model details have changed we will need to update your booking. This can often be done through the 'My Eurocamp' section of the website, see our feature on changing car reg for more information, or chat to one of our team - clicking 'Live Chat'.

Alternatively you can text your booking reference (or name & post code) along with the car make, model & registration to: +447860022311 and we'll update it on your booking.

Please note that if your car size increases, or if you're adding extras (such as a roofbox or a trailer), there may be further charges from Eurotunnel or the ferry company.

Taking your dog across the channel
If you are bringing your dog with you, you can cross with Eurotunnel and most ferry operators. You'll need to obtain a valid pets' passport though your vet, who can advise you of the process to obtain one.
More information on travelling with your dog can be found here.
When do I need to arrive at the port?

This depends on your method of travel.

  • If you are taking the ferry you need to be at the port an hour before the sailing
  • For Eurotunnel you need to be there 30 minutes before the crossing
  • For flights you need to arrive for check in at least 2 hours before the departure time. If you have booked flights and have checked in online, please check with the airline to see when you need to be at the airport.
  • For Eurostar bookings, you need to arrive for check in 30 minutes before departure.

More information can be found on the individual operators pages:

Do we need to tell you if we are adding or removing a roof box or bicycles?

If we are booking your crossing for you, yes please. We need to book the correct space so please advise at time of booking if you will have a roof box, roof rack, bicycles (and if they’re rear or roof-mounted), trailer, canoe, surf board, wind surfer, or if you are removing any of the above.

There is usually a charge for carrying extras like these, and space is limited so please don’t leave it too late. If you do not advise us before you travel you risk incurring extra charges at the port, or even being refused carriage.

Do you book one-way journeys?

No, we can only book return travel journeys, as part of a travel-inclusive holiday.

How do I check in for my flights?

You usually need to arrive for check in 2 hours before the departure time, please check on your airline's website to see when you need to be at the airport.

From 2 weeks before you travel, you need to check in online, and provide the airline with the following information for each passenger:

  • Nationality
  • Type of document (passport, etc)
  • Passport or travel document number
  • Travel document country of issue
  • Travel document expiry date
How do we reduce the amount of driving when abroad?

You can reduce the amount of driving abroad by carefully selecting your ferry crossing. You do have several options to consider when booking with Eurocamp – you are not confined to sailing to France. You are also able to sail to Belgium, Holland and even Spain. There is also, of course, the option to fly to your chosen destination and use public transport to get around when you’re there. We could even book your own private transfer to the campsite from the airport before you travel. Please check when booking to see if your site is close to a bus or train station.

Can we take 2 cars with us?

Yes, to arrange this chat to one of our team, click 'Call Us' in the header above for our number.

We're able to book channel crossings for the 2 cars and will also advise you on any parking restrictions on your campsite.

Can we mix our travel routes?

This is possible, although there are some restrictions written into our contracts when it comes to mixing travel operators. We are only able to book return journeys with P&O Ferries and Eurotunnel, and cannot be mixed with any other operator. If you travel with Brittany Ferries however, you can book any route offered by them, and you are also able to mix these routes with those served by Condor Ferries.

If we book your flights for you, we will book return journeys only, and will book both directions with the same airline. Please note that once flights are confirmed, they cannot be refunded, and any amendments will be payable. If you would like more information on mixing routes and travel operators, please speak to our reservation staff about this when booking.

How do I get the campsite postcode for my sat nav?
Go to your parc page and click on the 'Travel' tab. The parc address and GPS co-ordinates can be found there (for many European destinations the postcode is a 5 digit number).
On some models of sat nav it may be worth waiting until you reach the continent before attempting to programme a European destination.
What is my travel reference?

You can find your travel reference in the 'My Eurocamp' section of the website - you'll find a button to take you there at the bottom of this article. If you need help accessing My Eurocamp have a look at our help topic.

Your travel documents will be available to view and/or download 3 weeks before the start of your holiday from the 'Documents' section of 'My Eurocamp'. Your travel reference can be found on the travel voucher in 'Your Essential Holiday Information' booklet.

Can we book foot passengers on the ferry?

No, we can only book return crossings with the same operator for passengers travelling in a vehicle.

Does my dog need a passport?

Yes - a valid pets' passport will need to be obtained though your vet, who can advise you of the process needed to be taken.

For more information, see our travelling with dogs pages.

What impact will leaving the European Union have on my holiday?

Until the UK officially leaves the EU, there will be no changes to holiday arrangements and travellers are as free to move between the UK and the EU as they were before the vote.

Passports will still be valid, the European Health Insurance Cards (EHIC) will also remain valid and regulations such as the Air Passenger Rights remain in place too.

There will also be no immediate changes to using your mobile phone abroad, and there won’t be an immediate impact on charges.

What information does Eurotunnel need before I travel?

Exit checks are now in place at all ports and airports. In order to comply with this new legislation, before you travel you must call Eurotunnel on 0330 1233207 with the information below for each passenger:

  • Your 'Operator Reference' which is found at the top of your travel voucher. This voucher will be available to you at least 3 weeks before you go. To find your travel voucher, log into 'My Eurocamp' and open your 'Essential Holiday Information' document.
  • Full names as they appear on passports
  • Gender
  • Date of birth
  • Nationality
  • Type of travel document (passport, group passport, etc)
  • Passport or travel document number
  • Travel document country of issue
  • Travel document expiry date
What currency do they use in Spain?

The Euro is used in Spain.

I'm running late due to traffic, what do I do?

If you think you will miss your departure time, please text the Eurocamp holidays reps on parc to notify them of your most up-to-date estimated arrival time. Their number is found at the bottom of page 2 of 'Your Parc & Local' guide.

What happens on Bank Holidays?

Most shops and garages are closed on a bank holiday. If you are travelling for a ferry or a flight please allow more time due to traffic. Please be aware that 1st May and 14th July (Bastille Day) are major bank holidays in France and services are likely to be disrupted.

Can we bring one of our children’s friends?

Yes, this is not a problem, however we do recommend that you take with you a letter from the friend’s parents confirming that you have their permission to take their child abroad with you.

Can we bring different passengers back home with us?

Our contracts with the ferry companies we work with stipulate that the same passengers must travel in both directions. If you will be bringing additional passengers back with you, you will need to book a separate foot passenger ticket for them direct with the ferry company. If you are travelling on the Eurotunnel however, you can bring back different passengers to those that went out, as long as the driver remains the same and all passengers have their own seat and seatbelt.

Do you provide directions to our parc?

You will have a pre-departure booklet uploaded to 'My Eurocamp' 3 weeks before departure, which will give you local directions to the campsite gates. It will also have the parc’s contact details and address, as well GPS co-ordinates for your sat nav (which can also be found under the travel section of the parc page).

You can also plan your own route from your home address/ferry port or airport using our online route planner.

Can we go on motorbikes?

Yes you can, in fact you can book any type of vehicle onto the channel crossings. Please select from the drop-down box during the online process and your crossing will be priced accordingly. If you are going to be in a minibus with more than 9 seats however, this cannot be booked online, you will need to contact our reservations team on the number below who will be happy to help.

What happens if our ferry gets cancelled?

On occasion, if faced with adverse weather or if there is an issue with the vessel for example, ferry routes may be cancelled. This is regrettably beyond our control. If you happen to be affected by any ferry cancellations we will notify you at the earliest possible time, and offer you any alternative routes. If, in the event of a cancellation, the ferry company involved puts a procedure in place, we will advise you of this, and recommend you follow this procedure in the first instance. If you choose not to follow procedure, please be aware there may be costs involved to find an alternative.

Can I travel if I'm pregnant?

If you are pregnant at time of travel it's imperative to check there are no restrictions with your choice of carrier. Most ferry operators allow carriage up to 32 weeks, however some routes will require a doctor's certificate. Most airlines will usually advise against flying after 28 weeks, although some will allow carriage beyond this point up to as late as 36 weeks, as long as a GP's certificate has been issued. Please check when booking.

Do we have to make our travel arrangements through Eurocamp?

It is not a condition of booking to make your travel arrangements through us. If you wish to make your own arrangements we can make an accommodation only booking for you. In these instances we would need for you to let us know your estimated time of arrival at site, so that our holiday reps know when to expect you. You can add this to your booking by logging into 'My Eurocamp'.

KIDS' CLUBS | Reveal all answers

What kids' clubs & activities do you offer?

Full details of our kids' clubs and activities can be found on our Kids' Club overview.

What time do the kids' clubs start?

Details of our kids' clubs and activities can be found on our Kids' Club overview and individual pages covering clubs for each age group.

This information can also be found at the Eurocamp reception and the kids 'clubs tents on parc, please check when on site or ask your holiday representative for advice.

Can I prebook the kids' clubs?

Kids' clubs are not available to pre-book, they operate on a first-come, first-served basis on parc.

Where do I find the consent forms for the kids' clubs?

This is available to download in 'My Eurocamp'. Please complete the form and present to your holiday representative upon arrival.

Do the kids' clubs holiday representatives offer a babysitting service?

Some children’s holiday reps on selected sites may offer this, however it is not a service they are obliged to offer. If the holiday representatives do offer this service there will be an hourly rate payable direct to the holiday rep. Please check when on site.

Can our child take part in the parc-run kids' club?

As long as you are a guest staying on the campsite your child is welcome to attend the parc-run kids' clubs on the majority of - but not all, campsites. If we are advertising a site-run kids' club on the kids' clubs section of the parc page, then Eurocamp guests will be permitted to use the club.

Can our child stay longer at the kids' club?

All children must be collected at the end of the session; it is not possible to arrange for them to stay longer.

Children are signed in and out of the clubs, and for this a responsible adult must be present. Children aged 10 and above are able to sign themselves in and out of the clubs provided this has been pre-agreed between the holiday representative and parent.

Can our child attend a club for a different age group?

If your child would prefer to attend the same club as their brother or sister this may be possible provided that they are older than the minimum age and of a similar age to the age group for that club. This will also depend on availability, please check with the holiday representative on the day.

BOOKING & PRICING | Reveal all answers

How to find your perfect parc

With so many parcs to choose from finding the one that's perfect for you can be tricky! Happily we're here to help - on our home page you'll find a useful little tool to help you focus in on what's most important for your holiday, simply select the top three things on your holiday wishlist, and we'll filter through the parcs to find a selection suited to you:


Parc picker

Can I request a particular pitch?

We can add a pitch request to your booking and our holiday reps will do their best to meet your request however, due to the flexibility in our holiday start dates and durations, requests are subject to availability and cannot be guaranteed.

Special requests must be made at least 3 weeks before departure - call us or use 'Live Chat' to chat about your request with one of our team. Our holiday reps will let you know if we've been able to fulfil your request when you arrive on parc.

Local Tourist Tax

On most of the parcs where Tourist Tax is charged, it will be included in your holiday cost and prepaid at the time of booking, meaning that you will not be requested to pay this locally, on arrival. The Tourist Tax charge will appear under 'Adjustments' on your holiday price breakdown. This applies to all new 2020 bookings made from 1st August 2019 (any 2020 bookings made prior to this date will not have to pay the tourist tax). Selected parcs continue to request that tourist tax is paid locally in 2020, details of the charges will be presented online for these parcs during the booking process. There are also a number of parcs where tourist tax is not charged at all.

What is my balance due date?

Your balance is due to be paid 12 weeks before your holiday starts. To see your balance due date, your balance amount and to make a payment please log in to My Eurocamp.

How do I make a payment?

Within the My Eurocamp section of the website you can make full or part payment towards your holiday quickly and securely.

When you've logged in you'll find the option to make payments at the top of the page. Once the payment is complete you'll see the new balance updated on your My Eurocamp holiday summary.

How do I add extra nights?

If you would like to add extra nights to your stay, please call our team on 01606 787125.

How do we cancel our holiday?

If you need to cancel your holiday the lead member of your party must give notice to cancel in writing. Please complete our cancellation form. The date of cancellation will be the date we receive your written instruction. In this event a cancellation charge will become payable by you to cover our reasonable costs including any cancellation charges set by third party operators. Details of cancellation charges can be found in our Terms & Conditions.

If you'd like to speak to us first to see if there's anything we can do to help such as changing the dates or destination of your holiday then call us on 01606 787677 or catch us on 'Live Chat' and speak to one of our advisors and find out how we can help.

If you have any concerns over international security, it may be possible to move to another parc or region - the latest Foreign & Commonwealth Office travel advice can be found here.

Our cancellation charges are calculated from the date you submit the form and can be found in our booking conditions. It may take up to 72 hours to process your cancellation request. As soon as your holiday is cancelled we will email your cancellation invoice to you.

Will we lose our deposit if we cancel the holiday?

Yes, please refer to our Booking Conditions for full details.

When do I get my loyalty discount?

If you've been on one of our holidays before your loyalty discount should automatically appear once you've entered your party and address details during your booking process.

If for any reason it doesn't appear please chat to one of our team on 'Live Chat'.

What is the deposit and how do we pay?
At the time of booking we will need to take a non-refundable deposit of £99 to confirm your holiday, unless you are travelling within 12 weeks and then we will need to take the full holiday cost. A deposit of £30 will also be required if you wish to book a hire car.
Other payments we may need to take include flights (full payment) if you choose to book them through Eurocamp, as well as insurance at the same time if you opt for Eurocamp cover. This is to ensure your flights are covered for cancellation. There may also be deposits required for some ferry crossings (e.g. ferries to the Med Islands).
We accept credit or debit card payments (excluding American Express), however please note that any credit card payment will carry a 2% handling fee. We can also accept payment by banker’s draft. The final balance will be due 12 weeks before your departure date, however you will be able to make any additional part payments towards your final balance as and when you wish by logging in to 'My Eurocamp'.
There's a discount missing on my holiday

If you think there's a discount missing from your booking, please use the live chat service to let us know, and we'll see what we can do.

How do I enter a voucher code?

You can enter discount or promotional codes during the booking process - you can't add a code retrospectively to a holiday that you've already booked. Once you've selected a parc you will see a breakdown of the cost of your holiday on the left-hand side of the screen. Just above where the total cost is displayed you'll see the option to enter a promotional code.

You can enter your code at the Travel, Extras, Insurance or Checkout stages of the process (click on the basket icon if you want to navigate back to the booking process).

How do I add insurance of breakdown cover?

To add insurance or breakdown cover you will need to speak with a member of our team, please click 'Call Us' in the header for our number.

How do I get my second holiday discount?

Contact our team via 'Live Chat' - once we have your two holiday references we can apply the discount to the lower value booking.

It's worth noting that if one of your two holidays is subsequently cancelled, your discount will no longer be valid.

Can we make group bookings?

If you’re planning a large group holiday abroad, why don’t you let us help? We cater for a wide range of groups, from families and friends to corporate colleagues and sports clubs. You can find more information on the sort of groups & events we can cater for on our group pages.

Please note: all of our group bookings are subject to acceptance by the parc owner.

If you'd like to take advantage of our dedicated group department to help you plan or book your trip please call them on one of the numbers below (Mon-Fri 9am-5pm, excluding bank holidays) or email us at groups@eurocamp.co.uk

  • For general group booking enquiries - 01606 787 628
  • For motorcycle groups - 01606 787 281
Can we choose a specific spot on site?

You have the option to select and pre-book accommodation located in particular 'favourite locations' on three of our parcs (BS019, GA013 and IL023).

2020 Season

We normally go on sale for the following season around the end of May or beginning of June, so we'll most likely go on sale for the 2020 season from May or June 2019. Watch this space for updates between now and then.

If you already know exactly where and when you want to go then you can pre-register your interest in that holiday a little nearer the time. Although it doesn't guarantee you'll get it (all our holidays are subject to availability) pre-registering will give you the best shot at securing what you want as we'll be in touch to take your £99 deposit a few days before we go on sale to the general public.

How do we book our holiday?

You can book your holiday online or over the phone. The website is constantly being updated so you will be able to see all availability.

When making a booking, where possible please have all of the following information to hand:

  • Full names of all passengers
  • All contact details for the lead passenger
  • Parc codes and dates including overnight stops
  • Accommodation type
  • Travel route and vehicle details, including bikes or roof box (if applicable)
  • If booking over the phone, passport details if you are booking flights and lead driver (and flight) details to book car hire.
Bed sizes

Our bed sizes are:

  • Standard double - 140cm x 190cm
  • European queen size double - 160cm x 200cm (Azure, Avant and Aspect mobile homes only)
  • Single - 80cm x 190cm
  • Travel cot -size 71cm x 101cm
Can I get a single parent discount?

Yes - we do offer discounts for single parent families. Check our offer page for full details.

Price per accommodation

With Eurocamp you'll pay a single price for your accommodation, no matter how many are in your party, and you can secure your holiday with a single low deposit of just £99 - just one of the reasons to love Eurocamp!

Equipment damage waiver explained

Equipment Damage Waiver - you may see this listed as EDW on some documents.

The equipment damage waiver is an optional non-refundable £15.00 charge that protects you against any minor damage/breakages to your accommodation and its contents during your stay. If you decide to pay the waiver you will only need to pay this once even if you are staying at multiple parcs.

If you decide not to opt for the waiver, you will be obliged to leave £100 deposit with your holiday representative on arrival at each parc you are staying at. The deposit will be returned to you in full providing everything is intact at the end of your stay at each parc.

Why am I getting the multi-stay bookings error?

The most common reason for seeing the "Multi-stay bookings must not contain overlapping or concurrent stays" message is if you try to book something while you've got another holiday in your basket.

You can get to your basket by clicking the basket icon on the banner at the top of the page (if you can't see it try refreshing your browser using the refresh button).

You can either remove the stay from your basket or complete that booking before making another. 

To remove, go to your basket, find the campsite you no longer need and click where it says "Remove Campsite"

Once you've cleared your basket you should be able to proceed with your new booking. If you're still unable to make your booking or you're still getting this message then click the "Live Chat" button to speak to one of our team.

When will my tickets be sent to me?

We no longer send tickets out by post. You will need to either download them to your smartphone or device, or print important holiday tickets before you leave home. These will appear as PDFs in ‘My Eurocamp’ 3 weeks prior to the start of your holiday.

Paying the balance of your holiday

You can check when your balance is due by logging into My Eurocamp using your booking reference and surname, we'll also send you a balance reminder by email around 13 weeks before your departure date.

You can make a payment towards your holiday via My Eurocamp, once logged in just click the ‘Payment’ button and enter the amount you’d like to pay along with the card details. 

To make budgeting easier you can make as many part payments towards your final holiday balance as you wish through My Eurocamp.

What is the minimum age to book with Eurocamp?

We can only accept bookings from customers age 18 and above.

Can we bring one of our children's friends?

Yes, this is not a problem, however we do recommend that you take with you a letter from the friend’s parents confirming that you have their permission to take their child abroad with you.

Do I have to pay for baby equipment?

No – baby and toddler equipment is free but it must be pre-booked.

Please log in to ‘My Eurocamp’ to add these extras.

How do I add baby equipment?

All you need to do is log in to 'My Eurocamp' and you can easily add your chosen extras.

Is there a charge for a second car on the parc?

Each parc has a different policy regarding second cars. To find out if a parc charges extra for a second car, visit the individual parc page and go to the 'Important Information' section.

Will we be able to hire a wheelchair on holiday?

If you would like to hire a wheelchair when on holiday you will need to contact our customer service team 2-3 weeks before your departure date, click the 'Call Us' button for the number.

We will need to take specific information about the wheelchair user - their name, age, height, weight, build and any special requirements. We will contact the pharmacy local to your parc, who will charge approximately €20 per week (this can vary) and will be payable when you are there. Please don't leave this too late as it may be difficult to make the arrangements for you too close to departure.

MY EUROCAMP | Reveal all answers

How to manage your existing booking

Whether you're looking to make changes to your holiday, arrange your travel or make a payment we've got you covered. Make the My Eurocamp section of the website your first port of call - it's your personal secure login area for managing most aspects of your holiday and it's here that you'll find your holiday documents.

Here are some ideas to get you started with managing your booking:

Your holiday arrangements

Head to My Eurocamp to add extras to your booking like linen or baby equipment, there's a button to take you there below this article. For help logging in see our logon article or how to find your booking reference number.

If you're thinking about changing your holiday dates, wish to upgrade your accommodation, add extra nights or change parcs please contact our team who will be happy to help - click 'Call Us' above for the number.

Your payment arrangements

We offer a variety of ways to take the hassle out of paying for your holiday. You can check when your balance is due as well as make full or part payment towards your holiday quickly and securely through My Eurocamp.

Your travel arrangements

Our route planner is a great tool for planning your journey to (or between) our parcs and you can find information on driving abroad on the travel pages of our website.

If you're thinking of travelling via ferry or Eurotunnel you can add these to your booking in My Eurocamp, there's a button to take you there below this article. For help logging in see our logon article. If you've already got a channel crossing booked and your car details have changed get in touch with our team and we'll make the changes. You can usually update your car reg details in My Eurocamp.

We can also help by arranging car hire or booking flights for you (we charge a small fee for booking flights), please contact our team who will be happy to help - click 'Call Us' below for the number.

Standard check-in at our parcs is from 3pm-8pm, you can add your ETA on My Eurocamp to let our holiday representatives know when to expect you. For flights, ferries and Eurotunnel crossings have a look at our advice on check-in times at the ports.

Your personal details

Let us know about any changes to your personal details or changes to party details (e.g. names or dates of birth). You can also let us know if you wish to change your contact preferences. Full details of our privacy policy and how we use your information can be found here.

Cancelling your holiday

If you need to cancel your holiday the lead member of your party must give notice to cancel in writing. Please complete our cancellation form. The date of cancellation will be the date we receive your written instruction. In this event a cancellation charge will become payable by you to cover our reasonable costs including any cancellation charges set by third party operators. Details of cancellation charges can be found in our Terms & Conditions.

Adding extras to your booking

You can add extras, like bed linen & towels, welcome packs, beach towels or baby/toddler equipment to your booking through the 'My Eurocamp' section of the website - you'll find a button to take you there at the bottom of this article. If you need help accessing My Eurocamp have a look at our help topic. Or, if you want to add extra nights to your holiday have a look at adding extra nights.

 
Once you've logged in to My Eurocamp, scroll down the screen until you see the Extras section. Please note that all extras must be booked no later than one week before departure.
 
If you already have some extras on your booking you'll see them listed here and there will be an 'Amend extras' button, otherwise you'll see an 'Add extras' button like the example below:
add-extras
 
When you click the button the screen will change to show the different types of extras. You can use the small orange tabs to open these menus and make your selection:
linen-towels
Simply use the drop down boxes to change the quantity of each item that you want to include in your holiday. To remove something just set the quantity back to zero. You can find out more about each item on our Holiday Extras information page.
 
Once you're happy with your selection click the Continue button. You'll be taken back to the summary of your booking and you'll be able to see the updated balance and details of the extras on your booking. You'll also receive an email notification confirming that you've made a change to your booking.
I am unable to access My Eurocamp
If you're struggling to find the My Eurocamp section of the website you can find it here. Please bear in mind that you might not be able to access My Eurocamp if any member of your party is over 84 years of age (this is due to insurance selling restrictions)
Here's how to log in:
myec-1
 
 I'm not a robot security check:
You might have to complete a short security check (particularly if you've not logged into My Eurocamp before). This is to help keep our website secure and is similar to systems on other travel websites.
myec-2
 
If you're still unable to log in to My Eurocamp then chat to one of our team who'll be happy to help. Click the 'Live Chat' button to chat with us.
What time is check-in on parc?

Check in to your Eurocamp accommodation is from 3pm* until 8pm.

Most of our parcs require you to check in with the main parc reception before you locate your Eurocamp holiday representatives. Alternatively, you just need to locate our Eurocamp reception. Our receptions are manned between 9am-10am and 3pm-8pm.

Your accommodation will be ready from 3pm and one of our holiday reps will check you in. If you know your estimated time of arrival (eta) in advance of your arrival day, please add this time to your holiday booking in My Eurocamp by choosing the 'add eta' button. Knowing your ‘eta’ will help your holiday reps prioritise their accommodation preparations and it may mean you can get in to your accommodation earlier than 3pm.

*Check in is from 4pm at Belvedere Village Apartments in Lake Garda, Italy and at Cambrils Park in Salou, Spain and to the Masai Lodge accommodation at Sanguli in Salou.

Check in ETA

If your journey is delayed please update your holiday reps with your revised ‘eta’ by texting them on the mobile number listed in your Parc & Local Guide.  

If you arrive earlier than 3pm, let the main parc reception know who you are and you'll be able to use the parc facilities while you wait for your accommodation to be ready. It’s also a good idea to let the Eurocamp holiday reps know you have arrived because they may be able to re-prioritise their accommodation preparations to check you in earlier. If you can’t locate them at the Eurocamp reception please call or text the mobile number in your Parc & Local Guide.

If you arrive after 8pm it may not be possible for our Eurocamp holiday reps to meet you. If this is the case, your keys and a parc map with directions to your accommodation will be left with the main parc reception or parc security (if you're on a parc where there's a requirement to check in there first) or at the Eurocamp reception. There will also be a holiday representative mobile number in the case of emergencies. If you have arrived late, one of our holiday reps will pop by to meet you the very next day. Most parcs close their entry barrier after 10pm, which means you may have to leave your car in the main car park until the following morning when the barrier re-opens.

How do I change my car registration?

You can usually add or update your vehicle registration through the 'My Eurocamp' section of the website - you'll find a button to take you there at the bottom of this article. If you need help accessing My Eurocamp have a look at our help topic.

If you've changed your vehicle and you have a channel crossing booked with us you'll need to let us know the new make & model - chat to one of our team by clicking the 'Live Chat' button below. Please note that if your car size increases, or if you're adding extras (such as a roofbox or a trailer), there may be further charges from Eurotunnel or the ferry operator.

Once you've logged into My Eurocamp, scroll down to the Travel section and you'll see a box to enter the new reg and an update button. Simply type in the new reg and click update.

car-reg 

If you don't have this option in My Eurocamp then to add or update your car registration please click the Live Chat button below to chat to one of our team. Alternatively you can text your booking reference (or name & post code) along with the car make, model & registration to: +447860022311 and we'll update it on your booking.

What documents do you send before we go?

You will find your documents in the 'My Eurocamp' login area 2 weeks before departure - don't worry, we'll send you an email to let you know when they're ready.

Please print or download the important holiday documents and vouchers that you will need during your journey and once you arrive on parc.

Where is my invoice?

You will find your invoice in your 'My Eurocamp' login area.

When will my tickets be sent to me?

We no longer send holiday documents out by post. You will need to either download them to your smartphone or device, or print important holiday vouchers before you leave home. These will appear as PDFs in ‘My Eurocamp’ 2 weeks prior to the start of your holiday.

Where are my travel documents?

You will find all of your travel documents in the 'My Eurocamp' secure login area of our website at least 2 weeks before departure - don't worry, we'll send you an email to let you know when they're ready.

For directions to your parc, try our handy route planner!

I am unable to add extras to my booking

You can add extras, like linen, welcome packs, beach towels or baby/toddler equipment to your booking through the 'My Eurocamp' section of the website - you'll find a button to take you there at the bottom of this article.

If there is no option to add a specific extra this will either be because it’s not available to book on that campsite, or it's too late to do so (within a week of travel).

What should I expect in my documents?

Your holiday documents will include all relevant vouchers (accommodation, travel, car hire) a region guide and a parc guide, packed with parc and local area information to help you make the most of your holiday.

Print or download your vouchers and guide to a smart phone or device before you depart to access loads of brilliant information whilst you’re away!

When are the documents available?

Your holiday documents will be available to download 2 weeks before you go, as long as there is a 'nil' balance on your booking.

How do I download my travel documents?

Log in to 'My Eurocamp', click on the document you would like to download and save to your smartphone or device - you'll find a button to take you there at the bottom of this article. If you need help accessing My Eurocamp have a look at our help topic.

Alternatively, if you wish to print your documents, you can either:

  • Open the file and select the 'print' icon/function at the top of the page, or
  • Save the file to your computer/device first, then open it and select 'print'

If you are having trouble, please check if you need to update your Adobe Reader.

If you still have trouble please contact our team - click the 'Call Us' button to get the number.

I am unable to add my estimated time of arrival (ETA)

If we have made your travel arrangements on your behalf you do not have to advise us of your ETA. If you are taking travel through Eurocamp but are not going direct to the campsite and think you may arrive late, please call our team, click 'Call Us' for our number.

BEFORE DEPARTURE | Reveal all answers

How to manage your existing booking

Whether you're looking to make changes to your holiday, arrange your travel or make a payment we've got you covered. Make the My Eurocamp section of the website your first port of call - it's your personal secure login area for managing most aspects of your holiday and it's here that you'll find your holiday documents.

Here are some ideas to get you started with managing your booking:

Your holiday arrangements

Head to My Eurocamp to add extras to your booking like linen or baby equipment, there's a button to take you there below this article. For help logging in see our logon article or how to find your booking reference number.

If you're thinking about changing your holiday dates, wish to upgrade your accommodation, add extra nights or change parcs please contact our team who will be happy to help - click 'Call Us' below for the number.

Your payment arrangements

We offer a variety of ways to take the hassle out of paying for your holiday. You can check when your balance is due as well as make full or part payment towards your holiday quickly and securely through My Eurocamp.

Your travel arrangements

Our route planner is a great tool for planning your journey to (or between) our parcs and you can find information on driving abroad on the travel pages of our website.

If you're thinking of travelling via ferry or Eurotunnel you can add these to your booking in My Eurocamp, there's a button to take you there below this article. For help logging in see our logon article. If you've already got a channel crossing booked and your car details have changed get in touch with our team and we'll make the changes. You can usually update your car reg details in My Eurocamp.

We can also help by arranging car hire or booking flights for you (we charge a small fee for booking flights), please contact our team who will be happy to help - click 'Call Us' below for the number.

Standard check-in at our parcs is from 3pm-8pm, you can add your ETA on My Eurocamp to let our holiday reps know when to expect you. For flights, ferries and Eurotunnel crossings have a look at our advice on check-in times at the ports.

Your personal details

Let us know about any changes to your personal details or changes to party details (e.g. names or dates of birth). You can also let us know if you wish to change your contact preferences. Full details of our privacy policy and how we use your information can be found here.

Cancelling your holiday

If you need to cancel your holiday you must give notice to cancel in writing signed by the lead member of your party. The date of cancellation will be the date we receive your written instruction. In this event a cancellation charge will become payable by you to cover our reasonable costs including any cancellation charges set by third party operators. Details of cancellation charges can be found in our Terms & Conditions.

How do we amend our booking?

If you need to make any changes to any of your booking details, you will need to call our customer service team who will be happy to help. All amendments will be subject to availability and booking conditions which can be found here and will be subject to a £30 amendment fee plus any additional cost arising from the amendment you wish to make including costs of alternate accommodation, extra party members or additional services.

A change made within 12 weeks of departure, where you alter the holiday dates, shorten the holiday duration or cancel any hotel bookings, may incur cancellation charges of between 50% - 90% of your total holiday cost. A change of date by more than 2 weeks will be treated as a cancellation of the original holiday (100% cancellation charge). If you amend or cancel your travel arrangements, you must pay for any extra charges or cancellation fees levied by operators.

If you have a confirmed booking and wish to add extras such as bed linen or your estimated time of arrival on site, you can do this via My Eurocamp.

What time is check-in on parc?

Check in to your Eurocamp accommodation is from 3pm* until 8pm.

Most of our parcs require you to check in with the main parc reception before you locate your Eurocamp holiday representatives. Alternatively, you just need to locate our Eurocamp reception. Our receptions are manned between 9am-10am and 3pm-8pm.

Your accommodation will be ready from 3pm and one of our holiday reps will check you in. If you know your estimated time of arrival (eta) in advance of your arrival day, please add this time to your holiday booking in My Eurocamp by choosing the 'add eta' button. Knowing your ‘eta’ will help our holiday reps prioritise their accommodation preparations and it may mean you can get in to your accommodation earlier than 3pm.

*Check in is from 4pm at Belvedere Village Apartments in Lake Garda, Italy and at Cambrils Park in Salou, Spain and to the Masai Lodge accommodation at Sanguli in Salou.

Check in ETA

If your journey is delayed please update your holiday reps with your revised ‘eta’ by texting them on the mobile number listed in your Parc & Local Guide.  

If you arrive earlier than 3pm, let the main parc reception know who you are and you'll be able to use the parc facilities while you wait for your accommodation to be ready. It’s also a good idea to let the Eurocamp holiday reps know you have arrived because they may be able to re-prioritise their accommodation preparations to check you in earlier. If you can’t locate them at the Eurocamp reception please call or text the mobile number in your Parc & Local Guide.

If you arrive after 8pm it may not be possible for our Eurocamp holiday reps to meet you. If this is the case, your keys and a parc map with directions to your accommodation will be left with the main parc reception or parc security (if you're on a parc where there's a requirement to check in there first) or at the Eurocamp reception. There will also be a holiday representative mobile number in the case of emergencies. If you have arrived late, one of our holiday reps will pop by to meet you the very next day. Most parcs close their entry barrier after 10pm, which means you may have to leave your car in the main car park until the following morning when the barrier re-opens.

What documents do you send before we go?

You will find your documents in the 'My Eurocamp' login area 2 weeks before departure - don't worry, we'll send you an email to let you know when they're ready.

Please print or download the important holiday documents and vouchers that you will need during your journey and once you arrive on parc.

How do I add a special request?

Our holiday reps will do their best to meet any special requests however, due to the flexibility in our holiday start dates and durations, requests are subject to availability and cannot be guaranteed.

Special requests must be made at least 3 weeks before departure - click the 'Live Chat' button below to chat about your request with one of our team. Our holiday reps will let you know if we've been able to fulfil your request when you arrive on parc.

Bed sizes

Our bed sizes are:

  • Standard double - 140cm x 190cm
  • European queen size double - 160cm x 200cm (Azure, Avant and Aspect mobile homes only)
  • Single - 80cm x 190cm
  • Travel cot -size 71cm x 101cm
Paying the balance of your holiday

You can check when your balance is due by logging into My Eurocamp using your booking reference and surname, we'll also send you a balance reminder by email around 13 weeks before your departure date.

You can make a payment towards your holiday via My Eurocamp, once logged in just click the ‘Payment’ button and enter the amount you’d like to pay along with the card details. 

To make budgeting easier you can make as many part payments towards your final holiday balance as you wish through My Eurocamp.

Do I need to take adaptors?

Not all of our accommodation units have the UK 3-pin plug sockets, so we recommend you take adaptors with you.

What am I hiring?

For full details on what's included in each bed linen & towel pack and for prices, please see our Linen, Duvet and Towel Hire page.

What do I need to take on my holiday?

Don't forget to take a valid passport and any holiday documents. If you are driving you will need your vehicle registration and driving license.

Please take European Adapters with you and any food you wish to take. If you wish to add linen and towels to save space in your luggage, please pre-book no later than one week before departure via the 'Holiday Details' tab in My Eurocamp. If you don't pre-book your linen, please remember to bring your own bedding and towels with you.

Please see the accommodation section on the website for details of what's provided.

What do we need to know about driving our car abroad?

When taking your car to the continent, you must advise your insurance company so that they can ensure you have adequate cover whilst abroad. They may issue you with a green card to take with you. You may also consider extending any breakdown insurance to cover you on your holiday too. This is something you can take through Eurocamp; please see the insurance pages for details.

Furthermore there will be some items you must keep in your vehicle when driving in some countries, for example a reflective vest, spare bulbs and warning triangle. It is also compulsory in France to carry 2x unused self breathalyser test kits, marked with the French ‘NF’ certification standard. More information can be found in your holiday guide closer to your departure date, or you can find useful driving hints and tips at www.drive-alive.co.uk.

What should we pack?

Unless you are hiring our bed linen & bath towels (available to pre-book up to 7 days before you go), or are staying in our Aspect accommodation, you will need to take bed sheets, duvet covers, pillowcases and bath towels with you. We also recommend taking a hand towel and a tea towel. 

Please see the destination pages for a rough idea of temperature and daily hours of sunshine, and pack accordingly. We recommend you take lightweight clothing and comfortable footwear for the daytime, and warmer clothing for the evenings as the temperature can drop. 

If you are travelling outside of high season, make sure you have warm bedclothes to sleep in. Don’t forget your swimwear, ensuring you have the appropriate attire meeting the campsite’s regulations. Also your sun cream and after-sun cream, any medication such as hay fever tablets and mosquito repellent.

If you are flying to your destination or are arriving on a Sunday or bank holiday, you may want to consider ordering one of our Welcome Packs (Prices start from £4.30 – not available at Cambrils Park, Costa Dorada or Swiss parcs) for your arrival (contents may vary and must be ordered no later than 1 week prior to departure) which you can do by logging in to 'My Eurocamp'. Alternatively if you are taking the ferry and will arrive when shops are closed, you may want to take a few basic items with you for the evening and following morning.

What should we pack for our baby?

We recommend you pack food and milk that your baby is used to, as you may not be able to find it on holiday. To save on packing you can pre-book cots, high chairs, potties and baby baths by logging in to 'My Eurocamp' and adding them on no later than a week before departure.

What's the weather going to be like?

For up-to-date weather information, Yahoo offer a 5-day weather forecast, or you can use the Met Office service.

How much spending money will I need to take?

The amount of spending money required all depends on your plans. All accommodation is self-catering so you can take advantage of eating your meals 'at home', which will help you to save money. Restaurants are available on parc or nearby, so it's worth budgeting for a meal or two that you won't make yourself, so you can be flexible if you fancy a treat. Extra money will be needed for days out and any excursions you may wish to book.

Do we need a passport to travel to Europe?

You will require a full 10-year passport to travel abroad which needs to be valid for your holiday duration plus 6 months. You can obtain an application form from the Post Office, the Passport Office or from the Garda (Eire only), who must witness the application.

It is no longer possible to include or add children to a British or Irish passport. All children (including babies) who are not already included on a valid 10 year passport will need to hold their own passport if they are to travel abroad. Children who are already included on an existing passport may continue to travel with the passport holder until the child reaches the age of 16 when the passport on which the child is included expires, or the passport on which the child is included is submitted for amendment. However, if you are the holder of a joint passport (with your spouse), which is still valid, please note your spouse cannot use the passport to travel without you.

Holders of non-EEC passports require a visa for France. Visas can take up to 6 weeks to obtain from the French Consulate.

Can I use Euros in Switzerland?

The Swiss franc remains Switzerland's national currency, although Euros are widely accepted in shops and restaurants. Please note however, if you do make a purchase with Euros, any change will likely be given in Swiss francs.

Prices are often shown in both francs and Euros for comparison but this doesn't oblige the retailer to accept Euros in payment. More information can be found on the official Swiss tourism website.

WHEN ON HOLIDAY | Reveal all answers

What time is check-in on parc?

Check in to your Eurocamp accommodation is from 3pm* until 8pm.

Most of our parcs require you to check in with the main parc reception before you locate your Eurocamp holiday representatives. Alternatively, you just need to locate our Eurocamp reception. Our receptions are manned between 9am-10am and 3pm-8pm.

Your accommodation will be ready from 3pm and one of our holiday reps will check you in. If you know your estimated time of arrival (eta) in advance of your arrival day, please add this time to your holiday booking in My Eurocamp by choosing the 'add eta' button. Knowing your ‘eta’ will help your holiday reps prioritise their accommodation preparations and it may mean you can get in to your accommodation earlier than 3pm.

*Check in is from 4pm at Belvedere Village Apartments in Lake Garda, Italy and at Cambrils Park in Salou, Spain and to the Masai Lodge accommodation at Sanguli in Salou.

Check in ETA

If your journey is delayed please update your holiday reps with your revised ‘eta’ by texting them on the mobile number listed in your Parc & Local Guide.  

If you arrive earlier than 3pm, let the main parc reception know who you are and you'll be able to use the parc facilities while you wait for your accommodation to be ready. It’s also a good idea to let the Eurocamp holiday reps know you have arrived because they may be able to re-prioritise their accommodation preparations to check you in earlier. If you can’t locate them at the Eurocamp reception please call or text the mobile number in your Parc & Local Guide.

If you arrive after 8pm it may not be possible for our Eurocamp holiday reps to meet you. If this is the case, your keys and a parc map with directions to your accommodation will be left with the main parc reception or parc security (if you're on a parc where there's a requirement to check in there first) or at the Eurocamp reception. There will also be a holiday representative mobile number in the case of emergencies. If you have arrived late, one of our holiday reps will pop by to meet you the very next day. Most parcs close their entry barrier after 10pm, which means you may have to leave your car in the main car park until the following morning when the barrier re-opens.

Local Tourist Tax

On most of the parcs where Tourist Tax is charged, it will be included in your holiday cost and prepaid at the time of booking, meaning that you will not be requested to pay this locally, on arrival. The Tourist Tax charge will appear under 'Adjustments' on your holiday price breakdown. This applies to all new 2020 bookings made from 1st August 2019 (any 2020 bookings made prior to this date will not have to pay the tourist tax). Selected parcs continue to request that tourist tax is paid locally in 2020, details of the charges will be presented online for these parcs during the booking process. There are also a number of parcs where tourist tax is not charged at all.

Can we park on the pitch?

Parking on pitch:

This varies by parc, for more information please find your parc page and go to the 'Important Information' section.This will tell you if cars or motorbikes are allowed on the pitches.

Taking a second vehicle:

All of our parcs have a car park, there may be a local charge for parking a second vehicle.

How do I make a complaint?

If you are on holiday our holiday representatives really are the best people to help you. If you still need to get in touch while you’re away, click the ‘Call Us’ button in the header above to get our telephone number.

Alternatively, or if you’ve recently returned from your holiday and you have a complaint or would like to leave us some feedback, please let us have all the details on this short form. We work within ABTA's Code of Conduct guidelines and will respond to your complaint within 28 days.

Why aren't shorts allowed in the pool?

Swimwear regulations are put into place on parc for hygiene reasons.

On a lot of our parcs, it's compulsory to wear trunks as opposed to shorts/Bermuda shorts and some parcs may require swimming caps to be worn. This is to ensure the pools remain as clean as they can be, preventing the filters from getting clogged up with any dirt or grime that may be transferred from shorts that have been worn while engaging in other day-to-day activities.

Please check the individual parc pages for any specific rules regarding swimwear at the pool. Once on your parc page, open the 'Pools' section and look out for 'Restrictions'.

What is conventional swimwear?

At a lot of our parcs, for hygiene reasons, it is compulsory for all swimmers to wear conventional swimwear. In other words, actual swimming trunks are to be worn. Bermuda, or long-style shorts are not allowed in the pools.

Please check the individual parc pages and go to the 'Pools' section for any other specific rules regarding swimwear at the pool.

Where can I find the parc or holiday representative phone numbers?

Parc & holiday representative phone numbers:

The telephone numbers of the parc, and for the onsite Eurocamp holiday representatives, can be found in the Parc and Local Information Guide which will be in your 'my eurocamp' log in area 3 weeks before your holiday.

Example:

courier-numbers

Will there be a BBQ with my accommodation?

BBQ information, including type (gas/charcoal) can be found on each parc page in the 'Important Information' section.

Please note that for charcoal BBQs, the charcoal is not provided.

Are the swimming pools supervised?

Not all parcs have lifeguards or pool attendants on duty, and those that do may only be on parc in July and August or for a limited time during the day, please check when booking. We strongly advise that you supervise your children at all times when they are using swimming pools and water chutes, and that the conditions of use and age/height restrictions are adhered to.

Special dietary requirements

If you require certain foods such as Gluten or Lactose free or for vegetarian or vegan diets then you will find that major supermarkets do stock a good variety of these types of food in the towns. The shops on parc tend to be smaller and will have a smaller selection of these items so we do recommend bringing these from home (especially if your parc is not located near to a town).

The restaurants & cafés on the parcs will try their best to cater for different dietary needs however their stock may be limited so we do advise that you get in touch with the parc directly to ensure whether they have menus available to suit your requirements.

If you'd like the contact email address for a parc click the Live Chat button to chat to one of our team. Alternatively text "Contact Email" followed by the name of the parc or the parc code (from our website or brochure) to: +447860022311 and we'll reply with the email address for the parc.

Crit'Air Clean Air Stickers

France has introduced driving restrictions in Paris, Lyon and Grenoble (with Lille set to follow) that require all vehicles to display a Crit'Air sticker or risk being fined. Here are some useful resources:

We've pulled together the main information you need to know on the Eurocamp blog. This includes when and where the scheme applies and what street signs to look out for.

To apply for a sticker you need to visit the official French government website which you can find here. Please make sure you leave sufficient time for it to arrive - turn around times can be quite slow.

If you're hiring a car in France you need to tell the rental firm if you'll be heading into a Crit'Air zone - it's the rental company's responsibility to ensure the car has a sticker.

Can we stay for less nights than we booked for?

If it suits your plans to stay for less nights than you've booked that's not a problem, you don't need to let us know.

However if you want to see if you can drop the nights you no longer need from your booking you'll need to chat to one of our team to find out if this is possible, please click 'Call Us' in the header above, for our number.

Can we hire bikes?

Many parcs offer cycle hire, please check the parc pages for details. Select ‘Activities’ on the ‘On Parc’ tab. If cycle hire isn’t available on parc, you can find out if it’s available nearby, by selecting ‘Sports and Activities’ under the ‘Local Area’ tab.

We’ve tried to provide an idea of cycle hire prices where we can on the individual parc pages in the ‘Sports and Activities’ section.

Will we need to leave our passports at reception?

Some parcs require guests to hand in their passports when they arrive at the site and return it at the end of the stay. Please be prepared to do this.

What do the holiday representatives do on site?

The Eurocamp holiday repsare there to assist you in every way they can; they are your on-site representatives. They are there to prepare your accommodation for your arrival, offer any advice or recommendations about on-parc and off-parc facilities and deal with any queries you may have. In other words, to make your holiday as easy and enjoyable as possible!

Is there a shop on my parc and will it close for a siesta?

You can find details of the shops, bars & restaurants on all of the parc pages, under the 'Facilities and Amenities' section. As well as letting you know what facilities are located on the parc you can also check what time of year they're open.

Many of the parc shops do close for a siesta and you can find out exact times from your holiday representatives when you arrive.

Will there be WiFi on site?

This varies at each parc - please check the parc pages. Most parcs will offer internet access for their guests (sometimes there will be a cost for this payable locally to the parc - check with the couriers on arrival).

Since June 2017 new EU legislation came into force which will mean that you should pay the same prices for using your mobile in the EU as you do at home - check with your mobile provider to see which regions are included and what your allowances are. This usually includes data and any free data included in your package, making it easier and cheaper to use your mobile as a wireless hotspot for your family if you wish.

What types of cards can we use for payments on site?

This will vary at each site so please check the parc pages.

Will there be a safety deposit box?

Please check when booking to see if your choice of parc has a safety deposit box. Parcs that do offer the use of one will usually be at the main reception, often for a small daily charge. We don't have a safe in the mobile homes.

If you choose to use the site's safety deposit box you can reclaim your belongings when you wish. If you have left a deposit for equipment damage with the Eurocamp holiday rep for example, or if you handed over your passport to reception on arrival you can collect this when you leave. Your holiday rep will inspect your accommodation before refunding your equipment damage deposit. If you need to leave early in the morning to meet your travel arrangements, you may need to take care of this the day before.

Will we have to pay to use any of the facilities?

You may be asked for a deposit to use certain facilities on parc, and dependant on the parc, you may be asked to purchase a wristband for your duration as a guest, or a barrier pass to allow you on and off the parc with your vehicle. There will also be some parc-run activities that are payable (non-refundable). Please check when booking.

When do parc facilities close?

All parc activities will be available throughout the peak season, however some will be unavailable outside of peak season dates. There may also be on-parc shops, bars or restaurants that may be closed in low season, this varies at each site. Please check the parc pages before booking if there’s a specific activity that is key to your holiday.

Are shorts allowed in the pool?

At many of our parcs, shorts are not allowed to be worn in pools for hygiene reasons. Trunks are compulsory.

Please check the individual parc pages for any specific rules regarding swimwear at the pool. Once on your parc page, open the 'Pools' section and look out for 'Restrictions'.

How do I find the local vet before travelling home?

Speak to your holiday reps on arrival, they will be able to tell you where the nearest vet is located.

Can bed linen be purchased on parc if needed?

We advise that you book bed linen ahead of your holiday, you can add linen to your booking via 'My Eurocamp' (please note you won't be able to book it if there's less than 1 week left before your departure).

If you do still require bed linen whilst on holiday please contact your holiday rep to find out what we can do - however please note that there are no guarantees that spare packs will be available.

What are the swimwear regulations on my parc?

All swimwear regulations can be found on each parc page in the 'Pools' section. Look out for the 'Restrictions' section.

What washing and ironing facilities are there on parc?

Information about washing facilities can be found on each parc page in the 'Facilities and Amenities' section. We don't provide irons in the mobile homes.

Will there be a cash machine on site?

Most parcs will either have a cash machine on site or will be located close to a cash point off-site. Please check when booking.

Do we need to book barbeques?

No - if the parc you book permits them, you will have either a gas or charcoal barbeque automatically provided with your accommodation free of charge. Some parcs may forbid the use of barbeques because of fire risk, and others may have a communal barbeque in a designated area on site.

BBQ information, including type (gas/charcoal) can be found on each parc page by opening the 'Important Information' section.

Please note that for charcoal BBQs, the charcoal is not provided.

When do Eurocamp facilities close?

Please check the parc pages online or in the brochure. Toddlers' clubs and children’s clubs operate between different date bands on different parcs. Other facilities like the games chest and walking notes for example are available throughout the season.

Are there any on-parc regulations?

There are a few basic rules that most parcs expect all guests to follow. Most parcs have a rule of silence in place after 10pm, and forbid vehicles to be driven through the parc at this time. Children should always be supervised in the wash blocks. At the pool, there may be restrictions to the type of swimwear permitted – some parcs have banned bermuda shorts (please check when booking). Please see the poolside for any other regulations.