Privacy Policy

Introduction

This policy was updated on the 27th February 2020.

For the purposes of applicable data protection laws, your data controller is: Greenbank Holidays Ltd, trading as Eurocamp.

Eurocamp is committed to ensuring that the privacy of your information is protected always. This privacy policy explains how we collect information about you, how we use the information we collect and how you can instruct us, if you prefer to limit the use of your information and procedures that we have in place to safeguard the privacy of your information.

By using our services (including booking a holiday, registering on our websites or downloading any of our apps) you acknowledge that we can collect and use your information as described in this Policy. Protecting your privacy is extremely important to us and we aim to be as clear as possible about how your information is used. If you have any questions about this, or wish to withdraw your consent at any time, contact us using the details in the section: Data Protection and Your Privacy.

Please read this Privacy Policy carefully before submitting any of your information to us. Some of the ways we use your information are necessary for us to provide our services to you, and others will only be used with your consent.

Please also read our Cookies Policy (which is available at the bottom of this page) and our Terms and Conditions which is available at www.eurocamp.co.uk/information/booking-terms-and-conditions. If you have any questions, please contact us by email at datacontroller@eurocamp.co.uk or on 0161 694 9592.

When Changes are made

If we change our Privacy Policy and/or any procedures that involve the information that you have provided to us, we will post those changes here. This will ensure you are aware of current information collection methods, uses for that data as well as under what circumstances we may disclose it. Your continued use of our services (including our websites and apps) after this Privacy Policy has been amended shall be deemed to be your continued acceptance of the terms and conditions of this Policy, as amended. We encourage you to bookmark this page and review this Privacy Policy at regular intervals.

Changes to Privacy Policy

December 2018: we updated the privacy policy to provide additional details about a new flight booking service. We clarified how we use this information.

Users of our Services

Our online bookings service and the online functions of our websites are only intended for users aged 13 years and over, so please do not use them if you are under 13 years old. As part of the booking process, we will ask for the age and/or date of birth of any persons under 18 years of age within the party. This information is collected so that we can ensure that access to age restricted services (i.e. kids’ clubs) are appropriately adhered to. This information is not used for any other purpose.

By using our websites (which includes our mobile site and any apps) and by providing us with your information, you acknowledge that we may collect and use your information in accordance with this Privacy Policy. Where you submit information to us through our websites by downloading and using one of our apps, or when you contact us, you confirm that, where you are providing details on behalf of someone else you have permission to do so and that you have read, and agree to, the terms of our Privacy Policy.

Data Protection and Your Privacy

Data Security: While the nature of the Internet is such that we cannot guarantee the security of the information you transmit to us via the Internet, we follow strict security procedures in the storage and disclosure of your information, to prevent unauthorised access or any loss of your information. Our security procedures mean that we may occasionally request proof of identity from you before we can discuss your account details or other queries.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and (where you have chosen a password) to create a strong password that cannot be easily identified.

Eurocamp and all 3rd parties where your information is shared will take full responsibility for ensuring that the most appropriate security measures are in place to protect your information.

Marketing: Where you have given Eurocamp your consent, Eurocamp will use your information for some marketing purposes to contact you from time to time regarding offers, news and competitions that we think you might be interested in.

Data Storage: Eurocamp will store and use your information for a set period. Eurocamp will cease to use your information for marketing purposes 10 years from the point of last interaction (e.g. last brochure order or last email activity etc.,) or from the point you request Eurocamp to stop using your information for marketing purposes, whichever is sooner. At this point, your information is then minimised and only used for analysis.

Data Profiling: Data profiling is used to continually improve the quality of Eurocamp products, services, communications etc., Eurocamp will use your information to collate statistics or informative summaries about topics such as (but not limited to) customer behaviours, booking patterns and trends etc., Eurocamp may make automated decisions based on any findings, for example sending you marketing emails with content related to a previous holiday you have booked or that other customers similar to you have booked.

Your right to delete or rectify your information or object to your information being used: You are always in complete control of how we use your information. Where you have consented to us using your information for purposes as set out in this Privacy Policy (for example asking us to store your email address to receive a newsletter), you can withdraw your consent at any time, by contacting us on 0161 694 9592 or email at datacontroller@eurocamp.co.uk. Where you ask us to stop marketing communications, please be aware it may take us a few days (but no longer than a month) to ensure our systems are updated.

You are always entitled to see what information is held about you. If you want to find out what information we hold about you (called a Subject Access Request) or to have any of your information updated or corrected, please complete this form and email to datacontroller@eurocamp.co.uk. You are not obliged to complete this form to make a request, but doing so will make it easier for us to process your request quickly. There is no charge for single subject access requests, however Eurocamp may make a small charge for multiple copies. Proof of I.D. will be required. All requests will be fulfilled within 30 days.

Please note: if you no longer wish to receive marketing/promotional emails from Greenbank Holidays Ltd, please click the unsubscribe link we include in the footer of every email we send. If you do unsubscribe from promotional contacts, you will still receive essential calls, SMS text and email communications specifically relating to a booking you have with us..

Legitimate Interests: if you book a holiday or order a brochure, we believe that we can demonstrate that we have a legitimate interest in using your information for some marketing purposes, such as sending you the next season’s brochure, however you always have a choice. Nevertheless, if you do want to receive communications from us, for example our next season’s brochure, please specifically signify your consent to us using your information to send you such and similar marketing materials/communications, by clicking the “opt into receiving marketing communications”.

The Right to Lodge a Complaint: You are always in control of your information and Eurocamp will always strive to achieve the highest standards in how it collects, used and shares your information. If you feel that Eurocamp has not handled your information as set out in this Privacy Policy or in other related statements, you have a right to complain to the Information Commissioners Office (ICO). The ICO can be contacted by visiting https://ico.org.uk/concerns/ or calling 0303 123 1113 where you can report your concerns.

What information do we collect and how do we use it?

We collect information from you:

  • When you navigate the website, search for, price up and book a holiday and other related products and services from us
  • If you subscribe to our email, newsletter or brochure schemes
  • If you download one of our apps or interact with our Social Media pages (e.g. Twitter or Facebook)
  • If you contact our customer services or sales team; or
  • You respond to a survey or enter a competition (whether via our websites, an app or through Social Media)

We will need to know some details about you such as your name, email address, telephone number (mobile or landline) and payment card details. If you contact us or have an enquiry we will keep a record of this which may include some of your information depending on how you contacted us.

We use the information you provide us:

  • To provide a high quality service to you
  • To improve our services for you and to tailor our products and services to your requirements
  • To get to know our customers better as well as the type of customer that uses our services including using third party data matching agencies or data profiling to help us identify similar customers to you
  • To identify appropriate partners whose offers we might obtain for you as a Eurocamp customer (where you have consented to this)
  • To contact you about Eurocamp products and services we think you might be interested in, including those of our partners whose offers we have identified (where you have consented to this)
  • To supply our agents and sub-contractors who are working on our behalf with the required information to process and fulfil your booking and to send you service related emails and text messages for your booking. We will also use these details to send you a follow-up email after your holiday, to check that you were satisfied with your holiday

We may collect more or less Information from you depending on which source we collect it from and which services you are using. We also passively collect details through cookies, log files and other similar technologies. More details of the types of Information we collect are set out below and details of our passive collection of Information can be found in our Cookies Policy.

Collection of information through your use of our websites, Apps and Booking Services

As you use our websites or apps, information may be passively collected by us through our use of cookies, web beacons, log files and other technologies. This allows us to deliver more helpful information, services, tools and advertisements. Please see our Cookies Policy for more information on how we use cookies, and how you can adjust your cookie settings. Note that if you decline our cookies or ask for notification each time a cookie is being sent, this may affect your ease of use of our websites.

In particular, we may collect:

  • details of your visits to our websites (including, but not limited to, traffic data, location and time data (where you’ve agreed to this), weblogs and other communication data) and the pages that you access.
  • information about your computer, including where available your IP address, operating system and browser type. This is statistical data about our users' browsing actions and patterns, and does not identify an individual.

We may use this Information to:

  • use essential features such as our online booking system.
  • ensure that content from our websites is presented in the most effective manner for you and for your computer.
  • help diagnose problems with our servers and to administer our websites.
  • notify you about any changes to our websites.

The Information we store within cookies is encoded and restricted so only we (and our trusted third parties) can access this Information.

Sharing Information with 3rd Parties

We may need to pass some of this information on to 3rd parties for example, suppliers of your travel and holiday arrangements such as airlines, hotels, transport companies, postal companies, etc. who will send you booking related communications, typically by post, email or SMS. The following details where Eurocamp shares your information. A full list of the individual companies is available on request.

These 3rd parties include:

  • Ferry, Hotel and Car Hire Travel Partners: if your booking includes a ferry crossing, hotel, car hire etc, then your personal information may be shared with the relevant travel partner on your booking, for example Eurotunnel or P&O Ferries.
  • 3rd Party Flights: When you make use of the flight booking service, by clicking on the proceed button, you understand and agree that: (i) you will be leaving the Eurocamp website and will be transferring to their travel booking platform (ii) any of your information you enter shall be subject to their own privacy policy (iii) your information may be processed and stored outside of the European Union and (iiii) they shall be responsible for all processing of your information.
  • Payment Partners: your information is shared to process payments for you holiday. Our payment partner uses internet standard encryption technology, Secure Socket Layer (SSL) which encodes your credit and debit card details and booking confirmation information before it is sent.
  • Marketing Database Partners: your information is shared with our marketing database partners to facilitate holiday communications such as pre-departure emails as well as marketing communications (if you have consented to this) as well as managing email suppression lists.
  • Documentation Partners: your information is shared with a document provider to produce your holiday documentation, for example your parc leaflets and accommodation vouchers as well as to fulfil direct marketing campaigns, for example a leaflet to inform you of upcoming new destinations (where you have consented to receive such marketing).
  • Feedback Partners: your information is shared with a feedback partner to deliver your post-holiday surveys that enable you to review and publish feedback about your holiday with Eurocamp.
  • Postal Partners: your information is shared with a postal partner to fulfil brochure campaigns (where you have consented to receive brochures).
  • Promotional Agencies: if your booking is a promotional booking (e.g. Daily Mail, NHS) then your personal information will be shared with that agency.
  • Technical Infrastructure: your information may be stored on 3rd party hardware, for example a provider of server space used in day-to-day reservations systems management, or a website / marketing analytics company for analysis, or webchat service provision.
  • Where a duty exists: If we are under a duty to disclose or share your personal information in order to comply with any legal obligation and/or in order to enforce or apply any other agreements between you and us (for example, debt collection agencies).
  • Legal Requirements: Where we are obliged to, or permitted to do so, by law, court order, search warrant or similar presented to Eurocamp by any law enforcement or government officer.

These companies are all based within the European Union except for our provider of webchat services who will store your information in the European Union and the United States of America.

If our business is sold or integrated with another business your information may be disclosed to our advisers and any prospective purchasers' advisers and will be passed on to the new owners of the business.

We may provide aggregate statistics about you and our other customers, bookings, data patterns and related site information to reputable third-party vendors, but these statistics will be entirely anonymous and not include any of your Information.

By using this website, you consent to the information being passed on to those organisations.

3rd Party Payments

When you make a payment by Paypal, Apple Pay or similar payment solution, by clicking on the proceed to payment button, you understand and agree that: (i) you will be leaving the Eurocamp website and will be transferring to their payment platform,  (ii) any your information you enter shall be subject to their own privacy policy,  (iii) your information may be processed and stored outside of the European Union and (iv) they shall be responsible for all processing of your information.

My Eurocamp

When you book a holiday, you will automatically be registered to the My Eurocamp service. As part of this process, we need your name, e-mail address and we may ask you for other information such as your date of birth, for example to update your personal details or to make further purchases online. Your name and booking reference are required to securely log in to My Eurocamp.

We also use this information to allow us, our agents and sub-contractors who are working on our behalf to provide you with this service including facilitating your use of our My Eurocamp service. This information is also used to identify you when you visit our websites including to assist with logging in to your account, and to verify that applicable insurance cover has been purchased in the event of a claim.

Links to External Websites

Our websites may link to a number of external websites, for example Facebook. If you click on one of these links you acknowledge that your access of such websites will be subject to that website's own terms and conditions and Privacy Policy.

Eurocamp has no control over how your information is used by these websites, where it is stored and, as such, any course of action you have regarding any alleged misuse of such information must be against the owners of the relevant website. You acknowledge that the same information may be provided by you to both that website and Eurocamp, but only when specifically provided to Eurocamp is it subject to this Privacy Policy. Please check the relevant Terms and Conditions and Privacy Policy before using such websites.

Behavioural Advertising

We believe that advertising is considerably more interesting when it is relevant to you. Therefore, we may customise the advertisements that you see based upon:

  • the Information you voluntarily provide to us;
  • geographic location information (where you have consented for us to do so), which we may determine through your IP address, from your mobile device, or other ways;
  • information we receive from third parties; or
  • your visits to our websites or your use of our services (commonly referred to as "Behavioural Advertising").

Advertisers or other third parties using our websites may also engage in Behavioural Advertising and use cookies and web beacons in the manner described above. We do not control these advertisers or other parties' use of cookies or web beacons or what they do with the information they collect.

You can limit the way that we tailor advertising by objecting to the cookies that we or third parties wish to place on your browser or deleting the cookies that we or third parties have placed on your browser. See the Cookie Policy for more information.

After you have exercised your right to object or reject the use of cookies, you may still see advertisements, but the advertising may not be as relevant to your interests. If you change your computer, change your browser or delete certain cookies, you will need to renew your preferences.

If you would like more information about this practice and to know your choices, please see our Cookies Policy or contact us at datacontroller@eurocamp.co.uk. or call 0161 694 9592.


Cookie Policy

Introduction

Eurocamp’s website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. This policy explains what we mean by "cookies", the cookies we use on our website, what the cookies do, how long they last for and where you can find out more information about them.

What are cookies?

Cookies are pieces of data created when you visit a website and contains a unique identification number. Some cookies are stored on your hard drive, and do not expire at the end of your session. Cookies do not contain any personal information about you and cannot be used to identify an individual user.

Cookies have a lifetime. Many only last until you close your browser or for a short time. These are called 'session cookies'. Some last far longer though, for example, to enable a website to recognise you when you return to them. These are called 'persistent cookies'.

Cookies set directly by Eurocamp are generally known as 'first party cookies'. Most websites also use bits of hidden technology provided by other parties. Online advertising is a particularly common example. These other parties may also set cookies when you use our website. If they do so, their cookies are generally known as 'third party cookies'.

There are some other computer technologies which are technically different to cookies but are used to perform very similar jobs and function in a very similar way. For example, 'locally stored objects'(or 'flash cookies') are used to power some online video content, and 'web bugs'(or 'web beacons') are used for many of the same purposes as cookies. When we provide services to you through our website, we want to make them easy to use, useful and reliable. Cookies are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don't have to give the same information several times during one task;
  • recognising that you may already have given a username and password, so you don't need to do it for every web page requested; and
  • measuring how many people are using services, so they can be made easier to use and there is enough capacity to ensure they are fast.

Now that we have explained what cookies are, please read "Our use of cookies" to understand why we use them.

Our use of cookies

The following set out brief details of the cookies we use below, together with an explanation of why we use them.

We regularly review the cookies we use and which our suppliers use to keep them to the minimum we think we need. In doing so, we aim to respect your right to privacy in your online life, which is very important to us, but also ensure you have a good browsing experience and ensure we have enough of the right kind of information to improve our website and the services which we offer.

ESSENTIAL COOKIES

These are essential cookies that support the technical functionality of our website.

ANALYTICS COOKIES

We use Google Analytics for tracking and reporting of website traffic. This information can be used to gain customer insight and improve the way our site works. Eurocamp uses Google Analytics' first party cookies in conjunction with DoubleClick's third-party cookies to provide additional information on demographics and interests in our Google Analytics reporting. Google Analytics does not collect any personal information. For the Privacy Policy click here. To opt out of the cookies click here.

We also use Adobe Analytics for tracking and reporting of website traffic. This information can be used to gain customer insight and improve the way our site works. Adobe Analytics does not collect any personal information.

MARKETING COOKIES

Facebook cookies are placed when you have been on Facebook and visit our site. This then enables Facebook to personalise possible adverts or posts based on your browsing habits. For their privacy policy click here. To opt out of the cookies click here.

We also use DoubleClick Digital Marketing platform in order to provide our customers with the most relevant advertising across screens and channels, including search ads in Google, Yahoo and Bing. Cookies set up by DoubleClick track browsing habits and activity and allow us to measure ad performance. Please refer to this link to find out how to opt out of personalised ads. For their privacy policy click here. To opt out of the cookies click here.

We also embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. For their privacy policy click here. To opt out of the cookies click here.

If you are in the UK, you can opt out of seeing online interest-based ads from participating companies through the European Interactive Digital Advertising Alliance.

We're constantly working to optimise our website for customers, so that you view what's most relevant to you. These types of cookies are used to power our testing tool that allows us to show different versions of the same page to different visitors, so we can assess which page layout is best. Eurocamp uses a number of companies for this purpose.

THIRD PARTY COOKIES

During your visit to our website you may notice some cookies that are not related to our website. This happens when you visit a page with content embedded from a third party or use some of the links to social networking websites (e.g. Twitter or Instagram). We love it when you share information through a social media network but when you do so, please be aware that, these websites may place cookies on your device. We do not control how a third party uses their cookies. You should check these third party websites' privacy policies for more information about their cookies if you are concerned about this.

How can you manage cookies?

Our cookies do not store information which is capable of directly identifying you (such as your name or address). Cookies simply allow our website to retrieve appropriate information in order to personalise and improve your experience of our website.

However, if you wish to restrict, block or delete cookies from our website – or any other website - you can use your browser to do this. Each browser is different so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences.

Please bear in mind that if you do this, certain personalised features of this website cannot be provided to you.

During your visit to our website you may notice some cookies that are not related to our website. This happens when you visit a page with content embedded from a third party or use some of the links to social networking websites (e.g. Twitter or Instagram). We love it when you share information through a social media network but when you do so, please be aware that, these websites may place cookies on your device. We do not control how a third party uses their cookies. You should check these third party websites' privacy policies for more information about their cookies if you are concerned about this.

Most modern browsers will allow you to:

  • See what cookies you've got and delete them on an individual basis.
  • Block third party cookies.
  • Block cookies from particular sites.
  • Block all cookies from being set.
  • Delete all cookies when you close your browser.

You should be aware that any preferences will be lost if you delete cookies. Ironically, this includes where you have opted out from cookies, as this requires an opt-out cookie to be set. Also, if you block cookies completely many websites will not work properly and some functionality on these websites will not work at all. We do not recommend turning cookies off when using our Digital Products and Services for these reasons.

If you are primarily concerned about third party cookies generated by advertisers, you can turn these off separately. This is discussed in more detail below.

The links below take you to the ‘Help' sections for each of the major browsers so that you can find out more about how to manage your cookies.

Updates to this cookie policy

We review our use of cookies and similar technologies regularly. In doing so, we may change the cookies and other technologies we use, and how we use them. As a result, we will need to change this Cookie Policy from time to time to keep it accurate and up to date.

If we change this Cookie Policy, we will tell you when you next visit our website and give you a link to our revised policy. That way you can check to see if you are happy with our new arrangements and adjust your browser settings if you want to, before proceeding any further.

Please look out for these notices in future when you are using our website.

Further information about cookies

If you wish to learn more about cookies in general and how to manage them, visit aboutcookies.org