Data Protection and Your Privacy
Data Security: While the nature of the Internet is such that we cannot guarantee the security of the information you transmit to us via the Internet, we follow strict security procedures in the storage and disclosure of your information, to prevent unauthorised access or any loss of your information. Our security procedures mean that we may occasionally request proof of identity from you before we can discuss your account details or other queries.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and (where you have chosen a password) to create a strong password that cannot be easily identified.
Eurocamp and all 3rd parties where your information is shared will take full responsibility for ensuring that the most appropriate security measures are in place to protect your information.
Marketing: Where you have given Eurocamp your consent, Eurocamp will use your information for some marketing purposes to contact you from time to time regarding offers, news and competitions that we think you might be interested in.
Data Storage: Eurocamp will store and use your information for a set period. Eurocamp will cease to use your information for marketing purposes 10 years from the point of last interaction (e.g. last brochure order or last email activity etc.,) or from the point you request Eurocamp to stop using your information for marketing purposes, whichever is sooner. At this point, your information is then minimised and only used for analysis.
Data Profiling: Data profiling is used to continually improve the quality of Eurocamp products, services, communications etc., Eurocamp will use your information to collate statistics or informative summaries about topics such as (but not limited to) customer behaviours, booking patterns and trends etc., Eurocamp may make automated decisions based on any findings, for example sending you marketing emails with content related to a previous holiday you have booked or that other customers similar to you have booked.
You are always entitled to see what information is held about you. If you want to find out what information we hold about you (called a Subject Access Request) or to have any of your information updated or corrected, please complete this form and email to firstname.lastname@example.org. You are not obliged to complete this form to make a request, but doing so will make it easier for us to process your request quickly. There is no charge for single subject access requests, however Eurocamp may make a small charge for multiple copies. Proof of I.D. will be required. All requests will be fulfilled within 30 days.
Please note: if you do unsubscribe from promotional contacts, you will still receive essential calls, SMS text and email communications specifically relating to a booking you have with us.
Legitimate Interests: if you book a holiday or order a brochure, we believe that we can demonstrate that we have a legitimate interest in using your information for some marketing purposes, such as sending you the next season’s brochure, however you always have a choice. Nevertheless, if you do want to receive communications from us, for example our next season’s brochure, please specifically signify your consent to us using your information to send you such and similar marketing materials/communications, by clicking the “opt into receiving marketing communications”.