Pre Check-In Service Terms and Conditions

Version: 19/03/2025

1. Purpose

These terms outline how the Pre Check-In service works, which is offered by GREENBANK HOLIDAYS LTD on all our marketing websites (referred to as the "Websites"). This service helps make your arrival at the parc smoother and faster by allowing you to complete certain tasks before your arrival.

2. Definitions

Here are some key terms we use in these terms and conditions:

  • Company: GREENBANK HOLIDAYS LTD

  • Operating Companies: The companies that manage the parks we work with.

  • Client: Anyone who subscribes to the Pre Check-In service.

  • Website: Any of the websites operated by the Company.

  • Accommodations: The various rental options (such as mobile homes, tents, etc.) available for booking through our websites. Each accommodation is suited for a specific number of adults and children, as described on the Website.

  • Pre Check-In: A service that allows you to complete your check-in ahead of your arrival. This includes agreeing to your departure check-out tasks, and giving permission for a penalty payment from your stored card for non completion of check out tasks or for damage to the accommodation and or campsite, or for any remaining unpaid balance at the end of your stay for additional services. 

3. Acceptance of Terms

By subscribing to the Pre Check-In service, you confirm that you’ve read and accepted these terms. These terms are up-to-date as of the publication date and override any previous versions. When you complete the Pre Check-In, you enter into a contract with us that includes these terms, any booking terms (https://www.eurocamp.co.uk/information/help-and-contact/booking-terms-and-conditions), and other relevant documents we’ve sent you.

4. Overview of the Pre Check-In Service

  • The Pre Check-In service allows you to speed up the check-in process when you arrive at the parc. By completing this service, you can collect your accommodation keys right away and get started on your holiday quickly.

  • To use the service, you’ll need to have fully paid for your stay

  • Pre Check-In can only be used with a valid bank card.

  • The Pre Check-In service requires you to verify all of your details, plus those travelling with you.

  • You can also add your ‘eta - estimated time of arrival’ and enter your vehicle registration details, if you are taking one

  • You will agree to complete the check out tasks on the day you depart. Failure to do this will incur a penalty charge after your stay. The penalty charge will be deducted from the card you provided during the Pre Check-in process. 

  • You will agree to all the Pre Check-in terms & conditions noted here and expressly accept: 

  • Your bank card is securely stored as a guarantee of payment up to the amount of the check out task penalty due and/or any on parc purchase of products and services, that you carried out on the Parc, which were not settled during your stay, and/or a damages charge of up to €1,000 (if you do not have Damage Waiver on your booking which covers you for accommodation damages.)

  • Your bank card is securely stored  and valid for a payment for 30 days after the end of your stay. 

  • Once you've completed the process, you’ll receive confirmation by email, and you can head straight to your accommodation on arrival.

5. How to Pre Check-in

  • The Pre Check-In service becomes available 10 days before your holiday. If you miss the chance to complete it online, you can still do so on arrival at the parc.

6. What Happens When You Arrive at the Parc

  • If you’ve completed Pre Check-in, when you arrive at the parc, simply show your check-in voucher, and you’ll get your accommodation keys and details. This means you can start your holiday right away!

  • Please note: the number of people staying in the accommodation must match what you provided when booking.

  • Any additional services or requests you make during your stay will be invoiced separately based on availability.

7. Withholdings for Not Completing Check-Out Tasks

  • If you don’t complete the necessary check-out tasks when you leave, we may charge a penalty:

€70: If cleaning was included, or shows as a pre paid extra, on your booking and you didn’t complete the remaining tasks.

€150: If cleaning was not included, and all tasks are not completed.

Up to €1000: For damages to the accommodation (unless you’ve purchased damage waiver protection on your booking).

Up to €1000: For any remaining balance unpaid at the end of your stay.

  • The Check-out tasks can be found in your accommodation and in My Eurocamp before you go

  • These penalties may be charged to the bank card you used in the Pre Check-in process.

  • The accommodation will be checked for damage or cleanliness by the staff when you depart, and any issues found will result in charges.

8. Personal Data

  • The Company, acting as the Data Controller, processes Personal Data (PD).

    • Purposes:  (a) Within the framework of the formation, performance, and any potential follow-up to the Pre Check-In Service, including the management of debt collection and claims/disputes ; (b) With your consent, personal data is collected and processed to communicate information regarding our products, offers, and services from the Company, operating companies, and/or other group entities and their associated brands. Mandatory data is marked with an asterisk.

    • The collected data is intended for the Company, in its capacity as the Data Controller, as well as for the operating company responsible for providing the services under the holiday contract and any potential sub-processors, where applicable.

    • The Company and its sub-processors implement appropriate technical and organizational measures to ensure the security and protection of personal data.

    • Personal data is retained by the Company for the duration necessary to perform the holiday contract and is subsequently archived in accordance with applicable legal provisions. Data related to marketing operations is deleted within legal timeframes. For more information regarding our personal data privacy policy and the processing of such data, please consult the Privacy Policy on our Website.

    • If your personal data is processed by the Company, you have the right to access, rectify, and erase your data (the right to be forgotten), the right to restrict processing, or the right to object to its processing. You also have the right to data portability and, in certain cases, you may define instructions regarding the handling of your personal data after your death. To exercise these rights free of charge, or for any request concerning your personal data, you may contact us by email at datacontroller@eurocamp.co.uk or by telephone at 01606 787000. Valid proof of identity may be requested, which must be sent by post for security reasons.

9. Other Important Information

  • These terms work alongside the terms and conditions of your booking. If you have any question about how we take care of your personal data or if you want to complain, please check terms and conditions of your booking with this link https://www.eurocamp.co.uk/information/help-and-contact/booking-terms-and-conditions

  • If a part of these terms is found to be invalid or illegal, the rest will still be valid.

  • Any disputes will be handled under the law of the country of your booking office. If we can’t resolve the issue amicably, it may be submitted to court.

10. Final Notes

  • Once you’ve signed up for the Pre Check-In service, it can’t be changed, cancelled, or refunded.

  • Remember, you’ll need a valid bank card to complete the Pre Check-In process.

Need further assistance?

Speak to our amazing holiday advisors and get travel advice tailored to you

Sign up for holiday inspiration and an extra 5% saving!

Extra savings available to new email subsribers only. You can opt out of receiving communication at any point, see our privacy policy for details.